Bottle & Can Retrieval Center

Staff was extremely unpleasant. Sign stating there is only one customer at a time, which is all the way on the right window away from the door, out of sight if you’re walking in the door. Female staff immediately said in a nasty tone “umm only one person in at time.” This is not the first time employees have been rude here. Didn’t stick around to wait and there was no formation for a line outside, very unorganized. Will continue to go to Upstate Bottle Return in Henrietta like I have been, worth the drive and professionalism.

I regularly drop off 55 gallon bags of cans, and get a text/message when ready. The last two times that hasn't happened but- new phone- their speed is great for when you don't have to wait. For a place that has tons of un-rinsed bottles it's kept very clean, and has been always a fast stop. Their parking is adequate- so long as the patrons play nice- so stop on by.

This place is a dump, literally. I understand that recycling bottles and cans isn't glamorous, but this building is absolutely filthy. I have been here several times and the staff is always rude and acts as though you're inconveniencing them by coming in, especially the older woman. Would not recommend.

No cart to bring cans in with. There was one person waiting and bags on bags of cans everywhere. This is not how the places in Henrietta are I walked out and even though this is closer to my work am going out of my way so i dont have to carry each case of cans from my loaded car in one by one. There are even steps to make it more diff if you had your own cart of something.

So for the second time I came here, I waited again for 20 minutes with 1 bag of returns while 2 others with mountain of returns ahead of me, after the 20, the clerk tells me he won't get to me before lunch, an hour away. And he is taking his full hour lunch. This isn't the first time this has happened. They need an express lane fot small fries like me or more staff. I go over to the return in Spencerport and was in and out in 15 minutes.

Way too slow. Was in there for over an hour waiting behind two people (one was mostly done when I arrived). At least five customers that came in after me left because of how slow the employee was working. Only one employee. Seemed to do the job diligently, but at the grand expense of everyone’s time. I have been to many bottle/can redemption facilities and waited behind two people or more and was in and out in 10-15 minutes tops. Definitely won’t be returning, I just simply don’t have the kind of time to wait for over an hour to redeem bottles. Will be much faster if I go to Henrietta even with the longer drive. My recommendation would be to either have more on staff or make sure staff can process cans and bottles much faster than this gentleman was. It took him at least two minutes every time he had to change a full bag out for an empty one…

I came in today and the woman working, by herself, took care of my 4500 plus return. She was very systematic and made what could have been a long tedious process very smooth and seamless. She is a real asset to your business, I will return because of her.

You would think a simple interaction such as returning cans and bottles would be stress-free but not here. The older dude that seems to be here all the time is so rude I literally don't even have words for it. He makes me feel uncomfortable every time for no reason. Not to mention the black gentleman that came in and was treated like a criminal then asked to leave for no reason. Do not give this place your patronage. They don't deserve it. This place is right across the street from our house and I will be driving to Henrietta now just to return my recyclables.

Certain workers are great during the week but the owner is there on Saturday and he is very rude. I had 21 bags and asked if I should just drop them off and his response is well if you don’t we’ll be here till 9pm. I brought 17 bags the Thursday prior and the kid working was pleasant and did it while I was there. I know how much money I should be getting so we’ll see if they’re honest while I’m not there.

Loved going here for the first time and having a rude employee start angrily snapping at me because I didn't open the bag of cans for her. Are you serious? What a joke.