Natural Beauty Photo Studio

Such a great experience! Gorgeous pictures. Great customer service. I've gotten photos done by her on 6 occasions and she's always been amazing. Will definitely be back!

The perfect place to go if you like poor customer experience!First things first: the images are good and she makes the initial photo shoot a comfortable experience. Things turned south quickly after sending my payment via e-transfer. She failed to answer the security question on the e-transfer and we ended up being charged for the return. The answer to the security question was sent in an email after sending payment but she claims to have not received it. My question: why continue with random guesses to the question instead of contacting the sender? After confirming I sent the email, she agreed to reduce the amount of the payment by the cost of the charge for returned transfer. That's fine. Good business practice.Now on to receiving the product: we were told the package would contain 5 prints -- we received 3. We were also told we would get a CD with all the originals -- she states her backups went missing and no longer has the photos. What kinda of a professional loses the originals and backups?When asked why we didn't receive the images we were promised, she stated that we short changed her in the e-transfer, that it wasn't her fault for not seeing the email, and that she didn't owe us anything. This is very poor business conduct and I am sickened by the way she went about dealing with this situation; if you make a mistake, own it.What makes me even more upset is that I offered to pick her up an Iced Cap from Tim Hortons since it was such hot day and her studio was very warm. She happily accepted my offer but insists that we pay an additional $2 for the missing prints we were told we would receive. TWO DOLLARS. The Iced Cap cost more than that.I highly recommend avoiding this photo studio or, if you must go here, make sure you receive the final products before sending payment -- and perhaps pay in cash.

I love their pictures and props... my daughter has been a customer of theirs since her oldest was a new born and they always have sweet pics she is very patient with squirmy cranky little ones as well

We have been going to Edina for 3 years and every time she amazes me on how she captures our family. I love all of our photos and we go at least twice a year! Her props, her backdrops, if you want it, she can make it happen. So easy to just show up and smile! :D