East West Futons

A couple months ago I purchased a futon and tatami mats and I am extremely satisfied with both products. The futon is very comfortable to sleep on and has been very convenient with its portability. The tatami mat not only provides a solid raised platform to sleep on but also adds a nice style to my room. While browsing for the bedding, I had a very accommodating experience and wonderful customer service.

Hey great service and love our mattress, they are made in Canada too.

Great service, friendly and helpful staff online and in person.Quality futon mattresses and a reasonable price. NOT the bad quality futons I saw at other places.

This store doesn’t honour its return policy. Assume all sales are final.I tried to return a mattress that I’d ordered, but hadn’t been delivered to me yet. No one had told me the sale was final. But the owner, Laurie, told me that my order wasn’t eligible to be returned. I explained that it was too late to be telling me that but he somehow disagreed, and added that he could “throw it back” at me and ask why I bought a mattress I didn’t need.Obviously, they can’t have it both ways: either they take returns OR they admonish customers for breaking their commitments.At reputable stores it’s made clear to me when a sale is final – usually the salesperson flags it at checkout, and it’s also noted on the receipt. But Laurie said he can’t tell the customer every time an item can’t be returned (I don’t know why; it’s four extra words: “This sale is final.”)The staff also listed a bunch of irrelevant things (my order was heavy and they’d needed to move it around; they’d need to store the mattress if I returned it; customers rarely return mattresses; they’d spent time talking to me in the store; etc.) as if they were reasons to not honour their return policy.After three frustrating phone calls they let me return the mattress, but charged a cancellation fee instead of issuing the full refund that their policy promises.

I live in Alberta and I must state that the service was quick and easy! I ordered my futon mattress online and I had an email within 24 hours confirming my order with delivery details and a tracking number. As for the futon, I purchased the 8 layer budget and found it was still excellent quality and I feel confident that my guests will have a good night sleep :)

I bought a twin eucalyptus shikibuton futon mattress to use as a portable spare bed, thinking it would be more durable than an inflatable mattress. On trying it I found it so comfortable that I ended up giving away my regular mattress and replacing it with the futon and a thin tatami mat with a wool topper. It's much firmer than my former mattress, which I like. I ordered on line without a chance to see the product in a store, and had to wait a few weeks for delivery. But customer service was good, and shipping went smoothly. I later ordered a cotton cover, which I recommend.

I cannot praise this store highly enough. East West Futons provides a level of customer service beyond any I've encountered elsewhere, and the quality of product is amazing. I ordered a futon for my studio that was meant to be mostly a chair and occasionally fold out into a bed. It was a bit of a rush order, as my mother was coming to stay the following week, and we needed a bed for her. After I placed the order, an employee called me to let me know that the mattress I had ordered would not fold properly into a chair. She spent several minutes helping me to find a better option. When I realized that it would take a few weeks for the order to arrive, she went further out of her way to find a solution that would fit my time frame. This included sending me several images of another (cheaper) model. She also spent extra time helping me to settle on a fabric for the futon cover. She also arranged to have the cover shipped separately, as that needed to be made to order in Montreal and would take a few weeks. It was the weekend, and the owner wasn't there to do the return and new order, so she let me know that it would be handled first thing Monday. And first thing Monday, I received a refund to my account along with a new purchase order. The order shipped right away, and made it from Toronto to Calgary in record time -- it arrived Thursday morning, just in time for my mother! We love the product -- a Spacely -- which is the perfect solution for a small studio, and the cover, in Dylan mist, is really beautiful. Thank you East West Futons for being so fantastic!

Excellent team to work with .... quick response to all my questions (and there was a lot !) .... product is great ... will being buying additional furniture from them in the fall !

I love my shikibuton! From the time I ordered it to delivery was less than 2weeks (less than I expected.). And I was kept informed of the status of the shipping. Next purchase will definitely be a tatami mat. Thanks East West Futons!

Love my Japanese futon and tatami mats! Order was shipped quickly. Very happy ☺️