Enterprise Rent-A-Car

Great staff but very busy place so it's hard to connect on the phone at times. Cars are clean.

Very professional and friendly staff. The manager is awesome to deal with, and he goes out of his way to make sure the customers are happy.

I called the orillia store yesterday for a rental after they called me as my vehicle was in an accident and the lady was rude to me and told me I might be lucky to have something later in the week. She was snotty with her attitude and just rude I called my insurance company and asked them if they had any other rental places they deal with. Don’t no why they have priority pass when it does nothing for you.

I have spoken with Josh, Barb and another younger lady. I myself needed a couple of rentals, as well with customers from my dealership. Always a pleasure speaking with someone in person or over the phone, unfortunately I do feel for the struggle in the economy for vehicles so I see how backed up things can get, regardless they care and provide the best service I have seen. 10/10 would highly recommend.

After calling the local 705 phone number and navigating the menu system five times, I’ve come to the conclusion that it’s not possible to get the local branch to just pick up the phone.There is a phone prompt to be transferred to your local branch, but after hitting it I still end up talking with someone in the USA. Just calling to get a price on a pickup truck for a few days.Is it too much to ask to just talk to someone local, and not have to start entering reservation dates?Why book a reservation online before even being given prices?

Barbara provided an amazing customer service experience.She was personable, friendly and was incredibly knowledgeable about terms and services.Barbara assured me that I was in good hands at Enterprise and explained the process thoroughly throughout.Give this woman a raise!

Called the booking line to reserve a car for that day as my car was in the shop down the road. I walk to the office and get a call as I walk in that they have no car. Two stars because they did manage to find me one for a portion of the time I needed. However they told me my PIN was wrong on my credit card (seems the other person trying to rent a car at the same time had the same issue…and I used my card later no problem, but I digress) so I had to pay debit. I was told that my $300 deposit would be sent via cheque in the mail 10 business days after return of the car. I had offered an alternate address as I don’t alway get my mail, and they refused. I called after 13 business days had passed, and was told to wait until after the holiday. I called again after the holiday as I still had no cheque. I was told “oh well it would have been sent out the Thursday after you returned the car”. When I said that was still more than 10 business days prior, they said they’d look into it and call me back. I have yet to hear anything since my last call, or receive my cheque.

Rented a Kia Soul, had a very easy time getting everything how I wanted, and Josh was great answering every question I had and keeping everything running fast and smoothly

Booked a rental on a friday after my vehicle was totaled and I was told they wouldn't have anything for me till the next Tuesday. Come Tuesday, still nothing. I called and spoke to a lady that told me I would have to wait till the next day for a call. I explained to her I was stranded with my child down the road and needed that rental I booked but, she responded by saying sorry for your loss and hung up on me. Very unprofessional. It's Thursday now and I still don't have the rental. Edit-Shortly after my original review I was contacted and the problem was resolved in a professional manner. Changing my review to a 3 star.

After going through a frustrating loop of trying to speak with someone at the local branch to determine if any cars were available, I felt Barb fell just short of being rude... enough to spur me to leave a review. She must be tired of telling potential customers there's nothing available. It's too bad Enterprise has a monopoly in the area and doesn't have enough vehicles to meet the demand.Update after response from owner: I emailed them with details for both of my reviews: Bracebridge & Orillia.Update #2: I received a reply 11 days after contacting them with ALL the details. “Kia” asked me to supply further details so they could help me. Unbelievable! They need to stop wasting time asking for details and simply fix their system.