ARS Repair And Installation Services Inc.

Upon seeing the 1 star reviews and comments it is quite evident this poorly managed company had acquired a contact with LG and was the lowest bidder.LG booked ARS for a repair on our behalf. ARS technician no showed. When we asked for a status and to speak with a manager, the dispatcher Danielle said “technician was there, couldn’t find parking so he left” alongside few other false statements. She refused to transfer us to the manager and provided us with false email for follow up with the manager.We have filed a complaint with LG who is currently investigating. Best to avoid this company and buying any LG products at all costs.Edit:Unfortunately, we will need to agree to disagree on the events as your statement is not simply not true. I am confused why you are asking if we are proceeding with service? You said we’re scheduled for March 2nd? We were not scheduled again !

Tried to book appointment to have them come fix my Samsung Dryer. They refused to book an appointment without me offering them my credit card. They will not give you an appointment time until one day prior. Very poor time management expectations and very little respect for customers time. Expect me to take a whole day off from work and sit around waiting for their technician to arrive. I have complained to Samsung to remove them from their authorized repair companies list.

I got my fridge repair. Company is super organized with emails phone calls of appointment confirmation. Expensive but quality work with customer confidence.Special mention about Daniel who repaired my fridge. He is a very professional polite and super organized neat and clean work.I would definitely recommend spending little more but getting professional and correct services.The company should try to cut down the service charges making It more affordable to everyone.

This is not a favourable review. I contacted this company as they are the authorized washing machine repair provider for Samsung which I will be sure to advise of this issue regarding the poor customer service received from their provider ARS, and the flawed work processes they have with customers.Only AFTER I paid for the technician visit and after chasing them further to obtain a quote to repair my washer - that's when they told me my Samsung model does not have replaceable parts for purchase. Had I known this during the initial call with the customer service agent then I wouldn't have scheduled and paid for a technician visit for a machine they cannot fix (with no replacement parts to purchase).They took my model number and all machine information during the initial call and I described the issue and part of the washing machine in question. When I called today to inquire on the status on my estimate, she advised there are no replaceable parts, and when I raised my dissatisfaction and feeling of being scammed over this process she raised her voice over mine time and time again and made me feel it was my fault. She did not listen to what I was saying and didn't understand. She then all of a sudden said she had advised me of this when I first called which is totally ridiculous. I would never call this company again and will advise Samsung of the poor service received.

Cannot recommend ARS enough. It was my first time needing appliance repair and I was really nervous, fearing I would get scammed or left in a worse situation. But the team at ARS was professional, responsive, and explained everything I needed to know upfront. My initial email was responded to within hours, and an appointment booked for the following week. Love that the appointment window is very narrow, meaning you won't have to hang around all day and not know when they're arriving. They also call you 20 mins before they show up. I will gladly use their service again, and will recommend them.

Very professional company! Amazing with the scheduling process. Ilya, the service person assigned to service our appliance, was very nice, and gave us good advise to how we should proceed onwards. Highly recommended if you need service for your appliances!

Outstanding service. Just outstanding. Ilya showed up on time, diagnosed the problem, showed me all the missing parts, the improperly installed roller, the defective 7-year-old parts I paid to replace but were just left there just 3 days prior by a different company who ripped me off for more money than this company charged me for the excellent service they actually DID in fact perform. My dryer was sabotaged by the previous company to act like it needed a motor because they were trying to rip me off again. Ilya proved I did not need a new motor at all and also corrected a fire hazard the other company ignored when he cleaned out a mountain of lint that had gathered on top the heater. You can trust ARS and Ilya to do an honest, and thorough and fairly priced job on your appliance repairs.

ARS fixed our LG washer which had a broken counter weight.The end-to-end experience has been top quality, from appointment booking, communication and the actual repair.The technician was very pleasant and professional and gave a complete second life to our machine.I highly recommend!!!

It took over 30 days and costed us $1,100 to fix my LG refrigerator (only 4 years old). They replaced the compressor at the first time, but the refrigerator still didn't work properly and then they came back to change the fan motor. It was very long waiting time! I tried to get a help from them to see if could speed it up, but never you could.

Our combination oven/microwave needed repairs.Peter was very helpful and efficient, explained everything, the job was well done, and the place was left clean. Highly recommended.