Sleep Country Canada

The staff at Sleep Country Canada Guelph are amazing. They went above and beyond for us and were so helpful and friendly. We are picky with our mattresses and I am so impressed with the level of service and willingness to help us find the perfect fit. We will be buying every mattress there going forward. Thanks for everything!

I recently had an exceptional experience with Sleep Country Guelph (Stonegate Rd)I moved about an hour north of the city. Every detail of the purchase and delivery went off without problem. I originally purchased a queen size mattress with bed frame. Before delivery I called and changed to a king size without issue.A few days before delivery, someone called from the store to confirm. On delivery day I got a call confirming a 3 hour delivery window as promised. Once at our home the delivery people assembled the bed, removed all packaging from the home. All staff were courteous, knowledgeable and followed all COViD protocols.Our family was truly impressed with the service and will definitely shop at Sleep country Guelph in the future.

The sales staff at the Stone Road location are excellent; however, their logistics/warehouse systems are a calamity! Our order was sent to our old address despite our new address clearly being listed on the receipt. The sales staff want to be helpful but can't reach the Warehouse over multiple days! Three days after our delivery date and there is still no plan to get us our product!

They don't answer the phone, waiting on a delivery and have yet to receive a phone call with the delivery window. They're attentive when you're purchasing but once they have your money forget it. Won't buy from here again.

Andrew Richards was very knowledgeable and spent all the time we needed finding the right mattress. Would recommend to anyone in the market for a new mattress!

I purchased a box spring and mattress and absolutely love the mattress. My complaint is the bamboo sheets that the salesman suggested. I spent 250.00 for a queen set of sleep Counrtys bamboo sheets that don’t fit the mattress. I believe that the set is a king set placed in a queen box. Because I don’t have the box that they came in they can’t do anything. That is the most ridiculous thing I ever heard. My cleaning lady threw out the box after she out them on. I was away for a few days so I did not notice the fitted sheet was big till I got home slept on them and noticed the fitted sheet hanging down. The salesman offered a 50% discount on a new set. Really why would I spend another 125.00 ? 375 is alot of money. No thanksVery disappointed in GuelphDom

We bought a Cloud mattress, had the mattress for 15 days we have a 100 night satisfaction quarantee. The mattress is like a bowl, it sags in the middle. Put a board over the mattress and you can put your hand between the board and mattress. Went to the store now they are asking us questions they did not ask when we bought the mattress. Waiting for head office to make a decision. Mo faith in this mattress.

Overall very pleased with the mattress I got. The staff were friendly and courteous. My only areas of improvement would be:1. I found it difficult to know what is a good deal or not. Prices seem inflated and discounts are offered right off the bat and one has to push hard to feel like they are getting a good deal beyond the “home show price”.2. While I felt safe in the store, I still felt procedures could be elevated for Covid. Ensure everyone sanitizes, disinfect surfaces frequently and be cautious that multiple people are laying on a tester bed.3. It is best practice to not have your staff share their political opinions.Just small areas of improvements. I am still satisfied with my service and mattress.

Service at the Guelph Stone Road location was outstanding. The salesman was very attentive, informative and was sure to get us the best deal for our money. Delivery of our new bed was very easy, and they recycled our old mattress at an easy fee. We got our mattress delivered about two weeks after purchasing, and the delivery team was quick and respectful. I highly recommend using Sleep Country for your next bed purchase. It’s been a few weeks now, and we love our new queen bed.

Approximately two weeks ago my wife and I took up the challenge of buying a new mattress. Where should we go from here? Sleep Country of course. A reputable giant in the industry.We were greeted by a charming salesperson named Dan and he patiently walked us through the entire process of testing and finally choosing the best mattress for our needs. He introduced headboard sets, pillows, and mattress covers that we excitedly agreed to purchase . Dan quickly went to work preparing the invoice, pronounced an amount and I paid without hesitation. We were dealing with Sleep Country, what could go wrong?The delivery date was set for approximately two weeks later and my wife took time off work to be available on delivery day. We mapped out our existing sleeping arrangements accordingly and dismantled our current bed the day before our new mattress was set to arrive.The delivery personnel seemed kind and helpful enough but I would have expected them to remove their shoes and/or apply paper booties (I think I remember a commercial about the booties from a while ago) because they had crossed over the grass to get to the front door as they had to park on the street. Neither option was selected. They propped open the storm door to bring in the mattress et al and didn't have the courtesy to return downstairs and close it after they were done.Once the assembly began, it was noticed that parts were missing and the mattress cover Dan had so thoroughly remembered to give us the option to purchase was also missing. The delivery team began to point fingers at the Sleep Country sales team adding that they know this model requires brackets" They did what they could and left my wife and I with the task of following up with the store we had purchased the items at. The store subsequently told us to contact customer service (A number was not provided) Once we found the customer service number