Enterprise Rent-A-Car

Love this location. Omar is great, and beyond professional. He does an amazing job upholding Enterprise standards and is super knowledgeable in his job. I’ve had to use them a few times this year alone and never an issue. The detailing crew does an awesome job at maintaining the fleet and giving you a sparkly clean vehicle at pick up.

Went to this location with a huge safety concern ( hood wouldn't stay latched down tight and would shake violent ) the manager refused to swap me into a different SUV even though he had PLENTY on the lot and I was willing to wait. He told me no. Not his problem.

We were suppose to pick up a car there after my wife got rear ended yesterday and when she called today they didn't have anything until Tuesday and didn't even want to see if they could get her one. Instead they told her she could call around. I called St Albert and they told me the same thing. If I have to call around it won't be to other Enterprise locations for sure.All the info needed was in my review Lisa. We have since picked up a vehicle at Budget Car Rentals hassle free.

Made a vehicle reservation over a week ago, called ahead today before dropping my truck off at the body shop and no vehicles available. Said there was nothing they could do as all there vehicles were returned “damaged”.Great work thanks for the heads up, wasn't relying on it at all.

I need to update my review after my last couple of rentals. I arrived today to find out that they did not have what I reserved available, this is the second time in a row that i have run into this problem. Their response was that they were not in control of people damaging their cars. Their solution was to give me a half ton truck ( sold it as a free upgrade ) issue is we are not supposed to rent trucks under our company policy. Their other solution was to bring in a car from Edmonton but noted that i was past their closing time. They also stated that they have 7 people coming to get a rental the next morning but only have 1 vehicle. So i guess i should consider myself fortunate??I always try and support local business, but this is not easy sometimes. I was told that i was being uncooperative by expecting that they have what they committed to. I guess if you are ok with running the risk of not getting what you made a reservation for, then give them a shot. Unfortunately, i am finding them unreliable

My husband picked up a Chevrolet Colorado rental truck yesterday from Enterprise in Spruce Grove, AB. To say that I am disgusted with the state of the vehicle is putting it mildly. It smells horribly, and it looks like it has not been cleaned in months. The steering wheel feels grimy to the touch, there is a thick layer of dust all over the dash (and basically everywhere else in the vehicle). There are what look to be food crumbs all over the center console. Even the key/fob is dirty.This is beyond unacceptable, especially considering we are still dealing with Covid. The pictures speak for themselves, although they do not do the filth justice. It appears that Enterprise clearly has no regard for personal safety, and I am thoroughly disappointed.

I have previously rented from this location multiple times in the past for private rentals without problems. However recently I dealt with this location for an insurance claim rental replacement. They had no knowledge of possible vehicles which the priority pass stated were available. They obviously just want to rent out from their available local fleet not collaborating with their other offices and not meet my needs. The first person I dealt with also did not know the Enterprise pet policy. Pets are allowed in rental vehicles. Customers need to keep pets crated and return their rental car in clean condition and free of pet hair to avoid cleaning/detailing fees." Instead told me that no pets were allowed. Period. I will no longer be using this location for my own personal use."

The rental was a smooth process. The vehicle was the cheapest in comparison to other companies I was disappointed that I didn't know that they would provide a cutesy ride home.

I have rented several times from this location now. And I must say, they are absolutely amazing to deal with. Check in was a breeze. Very quick service and no trick pricing. I actually saved money from what my online quote said. Symsen Sebastian and Daniel were fantastic! Great guys and a pleasure to deal with. Anytime in the future when I need a rental, I will gladly go to them. Highly recommend!

If I could give less than one star I would. The manager, Guatam is useless. Doesn't respond to phone calls or customer concerns.Rented a vehicle at 8am for a day trip. Had it returned a little after 9pm that night. Never got an invoice sent to me afterwards. Check my CC statement at months end, extra days charge.Couldn't get an invoice emailed to me, had to go into the office to get one. Was told they would check cameras and they would get back to me. They never did get back to me.Go in a month later, after leaving several messages for manager to return call, and am told I had the car and nothing would be changed. Try and get his supervisors info and given a card that directs me to his office.COMPLETE GARBAGE LOCATION WITH GARBAGE MANAGEMENT!!!!! NEVER RENT FROM HERE!!!!!