Mazda Gabriel Plateau

I walked into this dealer and came across an awesome team of salesmen. Justin was the one who helped me throughout the purchase of my new car. I would highly recommend him to anyone looking to buy or get information on a new Mazda. He was very well spoken, respectful and helpful with my questions. He took the time to explain the car’s details and provide the proper information on what I'm purchasing. Thank you Justin and Mazda Gabriel Plateau for my new car!

I’ve gone there with my Mazda 3 which was really dusty inside, they cleaned every corners very nicely, now it looks almost new inside.Great job.

Always great and fast service! You always feel like your car is in good hands! Would recommend!

Service and attention to prime quality

My car needed to go in for some repairs of a part that was recalled. The service was amassing. They called me booked me in an appointment for when it was convenient for me not for them. Then drove me home and picked me back up when my car was ready. Did I mention that the car that I bought was a used car that needed some little things fixed. The service department did everything they could to make sure I was getting what I needed when it was very clear that they Didn’t need to. I would recommend this place 11/10. If you’re taking your car for service ask for Mourad. Never experience better customer service at a car dealership.

Their service is AMAZING. Always attentive to the customer, very , very clear, transparent and competent team. Always great to be able to speak to the head of the service team whenever you have any questions, concerns, not like other dealers where they hide and let their service consultants take all the heat when someone is wrong. A+++ ps: Not only do they service Mazda, they also can service and repair many other brands, including domestic.

I just bought a car and wanted to highly recommend Gabriel Plateau, the service was excellent, especially with Soufian, he was very efficient, professional, and readily available to address all my questions, making the process seamless. Bravo to Soufian and the Team.

Horribly unethical place. I took my girlfriend's car in for an appointment where the staff was unpleasant and persistent in trying to sell me things after I'd explicitly said no and to not ask me again. Now, they've also taken personal information to begin soliciting us through phone and mail which to my understanding is illegal since nowhere on the work order do I acknowledge that they may use my personal information for advertising and sales purposes. I'll also be making a BBB report and don't plan to ever return to this location. I recommend you avoid this location as well.

I decided to make this review to emphasize how important it is when you buy a car not only to review the car maker/model but also equally if not MORE IMPORTANT review the dealer selling you the car and servicing it namely MAZDA GABRIEL PLATEAU just remember the name !In a nutshell I purchased a 2021 CX30 Turbo GT in Sep 2021 and all was fine until Apr 2022 (6 months later) when I had a major bumping noise in the rear end when i brought it to the dealership and they examined it, they found a part in the Differential system caused the noise and needed replacement. At that time, Mr Aref service rep handled the case and as this part was back order (3 months) he negotiated with Mazda Canada to agree to replace the whole differential system (available in stock) not to delay the client. The complete differential system was replaced and after a week time i had my car back and all was fine.6 Months later, last October 2022 I had the same bumping noise again and rushed to the dealership. After inspection, it turned out the same problem occurred for the second time !!!!Needless to say I was in shock and furious. At the same time I spoke to the manager Mathieu and told him I do not trust this car anymore and need a solution. He told me he will handle the case with Mazda Canada as this is not acceptable.To make a long story short after several back and fourth negotiations with Mazda, Mathieu was able to take back my car and I got in replacement a brand new 2023 CX5 Turbo with all the options i had purchased in my former CX30 Turbo being snow tires anti rust and he managed to cover for my car rental all during these negotiations and up until the day i took delivery of the CX5 which was Mid December.I cannot say it enough, this gentleman who is the managing director did everything in his power to turn a frustrated and furious customer into a customer that is fully satisfied and stayed with Mazda.Thank you Mathieu you deserve all the credit !!!!Thank you MAZDA GABRIEL PLATEAU awesome dealer !!!!

The customer service over there is one the worst, they don’t value your time and they don’t care about your concern , if you file the claim they don’t fallow up your case , you should call 100 time to see what you need to do and it will transfer to VM . Very interesting!!!I don’t recommend this branch for service or buy the car , try and trust other Mazda branch which you clearly see the difference.