Centre Médical Santé Mont Royal

My family doctor, Dr. Finkelstein is absolutely amazing, but since he moved to this new clinic is almost impossible to get an appointment with him. Most of the reviews are bad because of this, the totally useless, online appointment system. Basically the health system in Quebec has been turned into a lottery, 6/49, the luckiest one will get an appointment, the rest, can just die.I keep seeing answers from the clinic to similar reviews, for us, the patients, to complain to….something or someone. How should I know who is responsible for this system? You as a clinic have the obligation to implement a system that actually works and when the system is completely broken, as it is now, to stop using it until is fixed. I am trying for months to book an appointment, I even have a reminder every morning to try to book something. Does it look like it’s working??????????Shame on everyone that don’t give people the legal right to a decent health system.

The receptionists are AWFUL - very rude, unhelpful, appallingly bad attitudes via email or phone. Love my GP but the process to get through to him is unnecessarily frustrating because of the receptionists.

the clinic arrived at that point when administration can't manage the number of requests. It is impossible to make an appointment online.When registration starts? when the schedule is open ? I was trying for 2 days to book an appointment and no chance. By phone the only answer I have - we are fully booked today, try tomorrow online. WHEN?I was trying each hours since evening. then 12am, 12.30am, 5 am, 6am, 7am, 8am - really? the only answer is ---- There are no remaining availabilities. Please try again later.really?I'm with clinic since day 1, my kids were with T. Gasse before she left. She was an amazing doctor.Why if parents are clinic patients kids can't have priority for Urgent clinic?I was forced to call 911 in order to help my child.and now because I need referrals to do some investigations regarding her health problems I can't get an appointment. It is insane.p.s. doctors and nurses are amazing

Booked online for a walk-in session, waited 45 mins. Got a doctor's note and walked out in 10 mins. Nice receptionist and doctor. Parking was 4hrs limit free and was on the streets.

Everyone in this clinic is super nice. I don’t have a family doctor, I made an appointment by phone. The receptionist and nurse are kind, I didn’t wait for too much time. And doctor barbara, she is very patient on me! Always smiling.Thanks for all the service you offered me today. You guys are the best!

if you want to have a good doctor, then this is the place to go. the doctors at this clinic are excellent. but beware expect to be told to call back each day for an appointment. it sucks that this is the truth but that is the reality of the quebec medical system. also beware that the receptionists are very busy and because of the above noted info they will try to rush to the next patient. that is the only real problems.

The staff is unfriendly and unwelcoming. There’s a particular staff person with gray short hair that it’s just so mean and condescending with the patients. She went on and on about how the website was simple and easy to manage even tho she was told multiple times it was confusing. So basically gaslighting the non English people old person and displaying just mean and rude behavior. It’s hard enough to go to the doctor then to deal with rude staff first thing in the morning? Awful. It is confusing and if she thinks is simple good for her but that’s not ours experience so it’s not for her to dismiss. Not sure why it’s so hard for the clinic to train and be nice and welcome to their sick patients

This review isn't really for the clinic, but for Dr. Klein who works there. Easily one of the most compassionate family doctors I have ever had. He always takes the time to listen to me when I describe the symptoms I'm experiencing and never brushes me off. I'm truly grateful to be his patient!

Dr. My-Tien Nguyen is very humain, nice and patient. I follow up on my pregnancy with her , one of the best doctors I met . She made me feel confident that everything will be ok . Also staff there is very nice :)

I really love my doctor (Dr. Monahan), but the admin needs work. The new on-line TELUS platform for booking appointments constantly states that there`s no appointments - from what I`ve conjectured, the clinic and website only have the doctors`availability 3 weeks to one month in advance. So I phone the clinic. I then am told to phone back in 2 weeks time when the schedule comes out. But when I phone back, I am told to phone back again the following week. Either the admin do not have the correct information (or are not individually consistent with what they are telling patients), or the doctors have taken on too many patients that they can no longer keep up with the demand. My family has serious health concerns but there never seems to be a perfect time to book (online or over the phone) without the schedule always being completely booked. I feel our health and safety is at stake.