Whiteoak Ford - Service & Parts

Tried giving the rental car back after have my vehicle serviced and the employee responded with thats not my job ... we will.avoid this dealership for the future

Paulo Santos and majid el-sanioura were amazing they both helped me get into a 2022 Ford Edge titanium they both great service and they were really helpful, and they did phenomenal job

I cannot give 20 stars out of 10. I came to know this skilled, and accurate, Ford Repair facility from the recall notice on 2009 Lincoln MKS. I had a problem with a stuck AC Door Actuator which street mechanics said it would take 8 to 10 hours of disassembling the dash. Whiteoak Mechanic replaced the AC Actuator in 45 minutes WITHOUT having to take apart the dash!!!Second problem with inaccurate fuel level and extreme gas consumption. Been to MANY street mechanics who did not know what was wrong. These guys identified the problem with some Purge Valve and finally car reads fuel mileage correctly (from 300 km on a tank to 680 km !!!). Street Mechanics did not know what was wrong.I am very thankful and very appreciative of the ACCURATE diagnosis and repair done. Amazing, amazing technicians and a must-consult if you have an issue that is going in circles from street mechanics guessing and not knowing what to fix.Thank you for two amazing jobs.

It took them 5 weeks to repair a fairly common transmission issue (clutch master cylinder failed). Five long weeks with poor communication on a car with only 30,000 km.The service manager, Calvin, is incompetent and not trustworthy - for 3 weeks, he couldn't procure any argon gas to weld ONE cage nut. He also made a direct promise that it would be finished at 4.5 weeks, but that didn't happen. Nor could he get me a loaner car at all. The service advisor, Ryan, was pretty great though. He did his best working around the broken management and processes, I feel sorry for him. Avoid this unless management changes.

My experience with the parts department was excellent, I passed by on Saturday needing a key code for lost car keys, and the staff were very helpful and friendly. I shall probably start dealing with them from now on.

I called and then went to get some parts, Very professional and helpful. Even if they have only one left, they will find it for you. I would compare this to Erinwood Ford, they had multiple and didn’t bother to help. Recommend!

I don’t know what to say, the person answering the phone was incredibly kind so I was excited for my service here, but then when I got to the appointment desk, the person answering the phone there was very rude and patronizing to me when I didn’t know something. I told her I would find it out and call her back, but I’m not gonna call back. You guys need to find better people to answer the phones. You’ll never get a lot of business if the first person interacting with the customer is horrible.

Oh what should i say??.... This place is great! Jill was great, she knew her stuff and made the car buying experience" fun. When I called to put an offer on a vehicle TJ stayed late to work out the deal. And Ricardo took care of all the paper work and made the process painless.Thanks guys"

Bad way of doing businessNever bring your car for service

Great pricing, amazing and timely service. Very polite staff, helpful to someone who has no clue about cars!