La Senza

Shopping in a rush on my way home from workSale was on and I was a little frazzled.The sales staff,two wonderful gals handed me a bag,Reached for my sizes (I had 3 sets I was looking for..gifts)Went to the stockroom....I was set within minutes and all with their helpOutstanding great dayI left...with gift boxes ,tissue to match and ladies who cared to make myShopping a great experience greatHappy all the way home! Good Job! Many thanks

I walk in to two employees just gossping by the front. No greeting. I'm clearly looking around for something. Nothing from them, so I just leave without speaking to anyone.Just not attentive. Shouldn't be gossiping where guests can hear you.

The staff are super friendly and they dont push merchandise on you at all which I love. They always have great deals! The underwear I have purchased the last few times feels like the sizes have changed. The mediums are insanely tight, but the larges are super loose.

The sales women are a bit rude. They need better customer service.

Amazing customer service! The employees were all so helpful and accommodating, and even though I went in on Boxing Day (very busy!) there was always someone available to help me out and answer my questions. I usually cannot find bras in my size, but with help from employees I found exactly what I was looking for. Will definitely go out of my way to go to the Pen Centre location again next time.

The only place I buy my undergarments. Friendly staff and great quality items

First time coming here with a teenager and normally it would be very complicated but Madison(staff) was really helpful to us explaining the process and what fit we should go for so thank you for being amazing

I work in the Mall so I understand with retail how customers can be (today happened to be one of those days), but this woman turned it all around for me and I am so grateful for her purely genuine sweet personality (me being the customer this time).as soon as I waked into the store Christine greeted me sweetly (and I almost cried as I said it was one of those days, not a lot of nice people) I started shopping around and Christine handed me a bag to put my things in, which was normal but it meant a lot to me, her being so nice and really helpful, I just had to tell her how it made me feel and how much I appreciated her being so sweet.Hands down the most amazing experience I've ever had with retail. BIG SHOUT OUT TO CHRISTINE, I really appreciate everything and you're doing ana amazing job. (thank you for making my day so much better then it had started)

Nice shop. I've been there to buy gifts for my daughter. You can get everything you like in every color you want. Really nice and they're very helpfull.