Pretty Pots Flower Shop inc.

Negative experiance and difficult to contact. I had ordered flowers to be sent to a colleague on a Saturday, and she wasn't home to receive them because she had left for vacation (which I was not aware of until the following monday. Pretty pots called me the Monday after and left a message explaining that they couldn't get a hold of her but had tried to deliver multiple times and asked me to call them back to figure out the next steps. I called them roughly 4-5 times throughout that week but had to leave a message or receive an automated voice saying their mailbox was full and to try calling again. I did finally get a hold of them Tuesday the following week but was told that I needed to speak with the manager as the flowers were still in the fridge but that employee was unsure of any extra costs that might be associated with all of the failed attempts to deliver so far. I had no issue with this, so I waited to be contacted as I was told. They called me again today (Friday of the week after the flowers were to be delivered) and when I spoke with them I was told the arrangement had been thrown out as it was too old to deliver and that I would either have to pay additional fees to send a new arrangement plus delivery or they would refund me half of what my original arrangement costed and keep the rest plus the delivery fee.I understand that the flowers cost money, and they did attempt to deliver multiple times, which is not their fault. However, I had contacted them MANY times the week of delivery but was unable to contact them when the flowers would have still been viable, and I was told by the staff that the manager would contact me before the arrangement was discarded so we could discuss options, which did not happen. When I mentioned that on the phone, i was told they would have been thrown out by that point anyways." So now I'm out delivery fee plus half of the arrangement and have had no flowers delivered nor vase that went with it because I couldn't get a hold of them and they threw out my arrangement before speaking with me."

While looking for a florist for our wedding, Pretty Pots blew us away with not only competitive pricing but also a detailed quote right down to the exact flowers she would use to help us achieve our vision. Courtney went above and beyond to help us and was great at communicating with us the entire process. The floral arrangements were incredible and we were so happy with how they turned out. I loved my bouquet so much I will preserve so I can admire it for years to come. Thanks again Courtney!

Pretty Pots is my go to flower shop in Ottawa! The bouquets are always so full!!! I also love receiving their flowers as gifts. They're long lasting and beautifully arranged. It's obvious each order is created with passion and care. I've also used Pretty Pots for my wedding, and was beyond happy. If your looking to hire a florist, I would recommend Pretty Pots every time.

I recently ordered my wedding flowers here and Pretty Pots did an absolutely amazing job! My bouquet was better than I imagined! They were very helpful in helping me figure out what kinds of flowers would work best. They also worked within my budget.

I LOVE this shop!! Courtney and her staff created magic for my daughter's wedding, from bouquets to centerpieces the flowers were incredible, as was the service! Family and friends and even the venue staff were blown away.More recently I ordered special roses for a friend's milestone birthday and again, they were incredible. Beautiful, fresh, long lasting and special.Highly recommend!!

Would rate 10/10 or higher if I could. I reached out to Pretty Pots in preparation for wedding florals. Courtney was quick to respond, kind and friendly.She helped to take my rather vague vision and turn it into something absolutely breathtaking. The quality, style and effort of the bouquets, fresh garland, boutonnières, corsages we’re beyond perfect and the addition of the Scottish thistle for our wedding was touching.Plus the bouquets came in cute little vases great for my bridesmaids to keep! Bonus!Thank you so much!!!!!!

My first order from Pretty Pots was perfect. Asked for a colorful and fragrant arrangement for a very special little girl, and they really delivered ! I will definitely be ordering from them again. Pretty Pots should be your go to florist.

Did flowers for my wedding in December. Looked identical to the picture I provided. I am from Stittsville, so I was so happy to be able to get my flowers from my hometown. They delivered them downtown to me for only an extra 10$. Highly recommend, dealt with Courtney and she is awesome!

I’ve made several orders on different occasions and always had the same superb quality service!! The owner Courtney is extremely friendly and patient as I am not very knowledgeable with plants and flowers. She took the time to explain on how to care for the plants and even let me know about the toxic plants for animals which is super helpful as I have furbabys. I would recommend this shop for all plant/flowers needs!!

When it came to our wedding, i had an idea what i wanted but didnt know how to describe it. I showed the owner,Courtney, my dress, venue, tons of photos i saved from pinterest and pointed out what i liked from each. She understood the look i was going for and added the right colors to compliment it all. The results were nothing but amazing.