EDMONTON FASTENERS & TOOLS LTD

Great store, always helping me solve issues. Thanks

Customer service is fantastic. They go above and beyond to keep my company happy. Quick responses for quotes and next day / same day delivery. No lies, very open about stock and how their material is priced.

If you like tools, bolts and other such things, you'll love this place. They have everything. And after searching high and low online and in-person for a specific item, I finally found it at this store for a very (very) reasonable price.The layout is nice and spacious and it is easy to get around the store. A few downsides though: there are no prices displayed, so you have to take things up to the counter to find out how much the item costs and this can get tiring if you have several items. Also, with the exception of the greeter, it was very hard to tell who was a customer and who was an employee. And no one offered any assistance at any point, which was unfortunate.Anyway, I would return to this store, simply because they are likely to have what I am looking for.

Terrible customer service. Rude, old boys club that is managed by the same type of people. They obviously get so much business they don't care about how they treat you. Spend your money somewhere else if you can!

Went to exchange the Milwaukee batteries I bought since it was too small for my grinder. I know it doesn’t happen a lot but the manager accommodated that and I ordered 2 big HD12 batteries. Thank you, you have earned my business!

The man who helped me, I believe his name was Tyler, is a superhero. He found the incredibly specific item I needed and, upon learning about how urgently I required it, went above and beyond to make sure I could get it same day (even though they didn’t have it in stock). These guys will definitely be our go-to now over any other hardware store in Edmonton (and Tyler deserves a raise for being such a saint!) thanks guys!

Long wait time and I was overcharged. The only way I found out was because I had to come back to get more of what I ordered and I bought the same amount for 1/3 of the price. I was charged triple the first time for the same product!The first fellow who helped me was slow, short in his responses and overcharged me. 2 stars. No thanks.The second person who helped me was Becky. She was mindful of me, helped me identify the product I needed and was very quick in ringing up my order. Becky saved this review. 5 stars for Becky. She's an excellent associate.

They have what you need when it comes to fasteners. Don't just glue it... screw it!

Had an awesome experience over at their west end location. A massive shout out to Chris Harroun. He is one of the sales staff. He was very nice. Took care of my needs and was quick to help me out. I appreciate the treatment I got and will continue to use their services in the future. If you need any screws or tools definitely look them up. They will take care of you. Thanks Chris. It was a pleasure.