Kowloon aquarium (aquapets)

What can I say, always great customer service. Thanks for the beautiful the beautiful plants.

Overstocked fish in small tanks. Apparently the owner won’t sell the fish if they’re sick but their tank conditions seem to increase chances of them getting sick if they’re that crowded. Tanks have gotten dirty recently. Lionhead Ranchus have lost their quality over time and the AA ranchu is a bit pricey for its medium ish size

TLDR: Went inside, smelled foul. Saw mistreated and dead fish, seems like fish aren’t taken care of well.My girlfriend and I wanted to look at some fish at this store, however upon entering, we were met with a foul odor.After looking at some of the fish, we realized that some of them were severely mistreated, particularly the betta fish, some of which seemed dead. Some of the betta fish containers had an overgrowth of algae on all sides of the container.Looking at the bigger aquariums, some of them also had an overgrowth of algae on the glass as well.The store itself felt very much like a warehouse. It was cluttered, there were supplies and stock everywhere and generally seemed very disorganized. The floors were wet, the betta fish containers were built into wooden shelving units and seemed small for the fish.

First time at this shop .Nice selection good prices and the staff were very helpful.Would recommend and I will be back

Very knowledgeable, informative, attentive and patience. Amazing hugh selection of aquarium plants, especially both semi and rare finds, they have them all. Competitive pricing! Will be the only place I will recommend.I came here for Neocardina shrimp and plants, learned a lot of care and build to maintain the already great condition of their great selections.

Great amount of fish, plants and supplies to choose from. Excellent communication with friendly staff. Prices may be slightly high but you can get a huge variety of fish and plants. Place may need a bit of tidying up but not too bad in general.Went a couple of times recently but the store was closed even if the sign says open from 1200. I'm not sure what was going on with that.

This is a review about the experience I had purchasing from outside the city via shipping and not of the actual store itself. I was interacting with a man named Simon via email and phone. I am not sure if he is the owner or manager but I haven't seen a man more passionate and caring about his profession. The level of customer service I got was hands down the best I've had in over a decade.I placed an order for Vampire Crabs" which are very delicate creatures. They generally don't do well in shipping but the way that Simon packed them was very professional and all my crabs arrived very healthy!. The box was filled with protective foam/insulation and a heating pad to ensure the temperature was not compromised.There was a slight misunderstanding/miscommunication in my first order I placed. However Simon went above and beyond to fix it and I am still blown away by how much he cares about his customers. Considering the fact that I am not an in person customer and I got luxury treatment goes to show that he wants everyone to leave satisfied and will go out of his way to ensure it.Thanks again Simon!"

Healthy plants and fish for great prices. This is my go to shop for new plants for my aquascapes!

It's a very nice place for fishes which you often do not see in other fish stores but I am giving 3 starts and not 5 because the place is not well maintained and not clean. If they could manage to do that, then it is 5/5

Loved loved loved this aquarium shop. Travelled far and was worried about travelling with fish.. the packaging and handling of the fish was superb and even fixed up my bags from other fish stores and filled them with oxygen, packaged them in a styrofoam box and cardboard. He absolutely went above and beyond ! Educated and super knowledgeable. Very very friendly and down to earth. I highly recommend this aquarium shop. Also normally I wouldn’t wanna order livestock online and have it shipped.. but with the attention to detail the owner has I would gladly order online and have his fish shipped to my address!!!!!! Thank you for such a great experience and good quality animal care!