Nature's Wonders Florist Ltd

It seems this florist doesn't want my business. Walked in pre-covid, and was completely ignored by the staff. Busy? Ok, I'll let it slide.Tried calling to make an order, 100 rings with no answering service or message of any sorts. Guess I'll find another local florist.

Great Customer service! They respond immediately and make sure you are satisfied with the service. I have them in my favourite to order flowers to be sent anywhere!!

Madison was very helpful. Overall, this florist nails customer service with the communication, delivery on fairly short notice, etc. - they check all of the boxes.

Purchased flowers for my moms birthday. Flowers were beautiful! The delivery driver also sang happy birthday to her which she loved! Very impressed!

My partner ordered me flowers for my birthday and they were delivered on time, however through an error on my building management's part, I thought they were never delivered. My partner emailed after hours letting them know the flowers were not delivered. I got a call first thing the next morning and they immediately began to get to the bottom of the situation. They were extremely kind and helpful and they didn't make me feel silly once I had realized that the flowers had in fact been delivered when they were expected. On top of all that amazing customer service, the flowers are gorgeous! Beautiful, fresh and fragrant. Receiving this thoughtfully arranged bouquet certainly helped make me feel closer to my partner in Australia during these crazy times.

EXEMPLARY SERVICE FOR PROBLEM RESOLUTIONThe true measure of a business lies in how they handle adversity. Despite a highly disappointing initial experience, the owner took decisive action, assuming full responsibility for the mistake. They went above and beyond by not only sending an additional arrangement to my mother which included offering a heartfelt apology and refunding my original order.I have chosen to retain my original review to highlight the remarkable transformation that should instill complete confidence in potential customers. I will certainly be utilizing their services again, impressed by their exceptional dedication to rectifying any issues. Natures Wonder Florist, thank you for making things right.While I typically reserve a five-star rating for businesses that get everything perfect from the start, this elevated rating reflects the owner's extraordinary efforts, going above and beyond expectations without being prompted and following through on their commitments. A simple refund would have sufficed, but the decision to refund and provide another arrangement was truly brilliant.ORIGINAL COMPLAINT.Ordered flowers for My 80 year old mom for MOthers day from overseas.Received confirmation of order and payment processed, but did not receive any tracking information, so I would know when to call my mom once she received them.I contacted them three times to ask for tracking number.Finally today, I get a response that the flowers I ordered were out of stock and delivery today.However today has passed, still no flowers. and still NO TRACKING number provided.Mothers day has come and gone.No proactive communication of the delay.no communication that flowers that they were happy to take money for were non existent in stock.

I highly highly recommend this florist shop. I have never experienced customer service like these people offer!!! 5 stars across the board. Every single time I order flowers they are always beyond what the picture looks like.

I ordered flower plants on the 11th for Mother’s day and was promised delivery on the 14th. On the 14th day the plants did not arrive. I’ve tried to contact customer support twice through email and as of 19th still no response. It has been very disappointing to order from here with no communication, leaving me in the dust for Mother’s Day. I had to scramble for a gift substitution and at this point just want my money back.

Ordered $300 worth of flowers first thing in the morning to guarantee same day delivery for our anniversary. My wife never received her flowers. Tried to call this Florist several times using the local and toll free number and email but received no response and company would not pick up telephone. Absolutely horrible customer service. Do not waste your time or money with this company. Can't believe they are in the people business" with this kind of ethos. Absolutely unconscionable business practice. No communication with their customers. Two very big thumbs down and they still owe me $300.00"

Ordered a huge bouquet of flowers for my mom's birthday. Not only did they deliver on time, they delivered on their promise that the bouquet would be exactly what I ordered: a huge bouquet of flowers.The guy that delivered my package (flowers, card and chocolates) sang a Happy Birthday song to my mom too! That was a huge surprise since that wasnt part of what I paid for but my mom was very happy that the delivery guy sang the song to her.All in all, 5 out of 5. This florist is really wonderful and I highly recommend them!