The Underground Dance Centre

*UPDATED REVIEW*Shelby, reached out and properly explained the policies. I still stand on the fact that it was confusing and why it can be seen as misleading because the weekly charges aren't advertised as largely as the promotion. If you're unsure, please don't do what I did and be surprised by charges on your card weeks later, CALL FIRST !I've updated to 4 stars mainly because her customer service was amazing, she sorted everything out for me and I'll now be able to take the classes I had already paid for. I honestly would have continued had I known everything upfront but now I'm relieved and excited I actually can attend.Will update after classes.Original review:Beware, the promotion is not what it seems. You're only allowed ONE class a week and you're still charged $30 PER week so the whole oh its only $28 for 4 classes" is bull bc you're only ALLOWED 1 per week so at the end for that "$28" trial

Horrible customer service and customer management. Would not recommend signing up for a membership. Not at all student friendly or transparent in regards to charges!I contacted customer service beforehand to confirm that I would not be charged twice for their trial membership. I was assured I would not be, but still I was. When I contacted Shelby at customer service, I was told all sales are final" regardless.They seem to be incredibly unreasonable and comfortable with how misleading their policies are."

Did a private dance class at Underground for a friend's birthday and had a really great experience! The customer service when booking and upon arrival was quick, friendly, and efficient. Our dance instructor (Tyler Yan) was fantastic and the space was lovely, highly recommend The Penthouse! Overall, would definitely go back for drop in classes and consider another private class for a birthday/bachelorette/something fun.

I am writing to express my disappointment with the safety issues that I have experienced during my time at your studio. As a student, I expect to feel safe and comfortable during my classes, but unfortunately, this has not been the case.During my heels dance class on Apr.29, I fell hard due to a slippery section of the floor while walking towards my locker in the classroom. Despite the floor not being wet, it was very slippery, causing me to fall and experience significant pain in my hands and the bones above my buttocks. I reported this incident to your staff immediately, but I have yet to receive any explanation or reply from your studio after two days.This lack of response has left me feeling frustrated and concerned, as I believe that the safety of students should always come first, especially in a class like heels dance.As a paying student, I believe that safety should be a top priority in any dance class. It is extremely concerning to see that your studio does not place any importance on the safety and well-being of its students. The no-response that I have received is not only unprofessional but also shows a lack of care towards your customers.I am deeply disappointed by the overall lack of safety and disregard for the safety of students in your studio. It is unacceptable to have safety issues go unaddressed and to have no follow-up or response from your staff. I hope that you will take immediate action to rectify these concerns and prioritize the safety of your students.I am also disappointed that I have to resort to writing this review, but I feel that it is necessary to bring attention to this matter. I hope that your studio takes this issue seriously and takes immediate action to ensure the safety of all students.

Just over a years ago or so I was experienced a crisis where I realized I always wanted to dance but never did. I was very nervous when signing up for my first dance lesson at The Underground Dance Centre, but was greeted by nonjudgmental teachers who push you to challenge yourself, kind front desk staff that remember my name when I come in, excellent customer support over email and a wide range of different styles of dance. If you were to have told that frightened girl who had never stepped foot into a studio before that she'd be attending 3-5 dance classes per week regularly, she probably would have laughed you off but here I am.Thank you The Underground Dance Centre for being my home away from home.

It is very easy to navigate the app and set up your schedule. They let you know in advance if a class is canceled last minute. The studios are really clean and the stuff is nice. All the dance classes I’ve taken so far had amazing instructors. I also brought my friend to classes. Can’t wait to keep dancing in the new year! :)

Class sizes are appropriate, starts on time, ends on time.Instructors (especially Kaleela!! love her so much) break down moves and explain in different way for students, while also paying attention to performing. Not just doing the movements. Overall, honestly the best studio. Worth the money, worth the commute downtown.

This is not a good place of buisness.I signed up for the trial . Payed online for 4 classes 28$ plus tax.And now they’re charging me this amount weekly .I tried calling but they don’t reply.Seems like no one wants to work nowadays.I left a few voice messages and even though they have more than 4 people working in the front desk , no one got back to me.Mind you I’m not the only One I joined with a friend and she’s having the same issue.I live far but I guess the only way is to go there physically.What a sketchy place.

Absolutely amazing organization, facility and staff. Big shout out to Shelby and her team for a wonderful customer management experience. I was left in awe with the amount of courtesy and attention they gave to me; this especially offline (rare to see these days). Took my first class here for dance EVER and the instructor Ocean had a deep groove, love for her art and poise while teaching. She made it easy to understand and I felt so motivated. Kudos to her and the staff. Definitely give this place a look if you’re interested in learning to dance!

The Underground Dance Centre is indeed the best dance studio in Toronto!! Before going for the first time I read the reviews and I saw everyone was saying the same and I've confirmed it. I have been in classes of different styles and all of them were AMAZING! All the coaches do what they do with passion and are patient teaching each move to create a positive experience for everyone. Oleg is the best, each class is super fun. Every time I leave the studio I do it feeling empowered and inspired and my favorite day of the week is when I go to Underground.Also, Shelby from the Customer Experience team is very helpful and kind. She replies very fast and always answers my questions.I would give more stars if I could.