Service BC Centre Nanaimo

I am so appreciative of the staff and setup at Service BC Nanaimo. The line moved smoothly and quickly and there was minimal wait time. The staff were friendly and personable in every interaction I heard around me. The person who helped me was very knowledgeable. Despite my reason for visiting being uncommon and requiring special process, they were quick and found the exact steps in only a few moments, and explained why there would be a few extra steps.I've been to many Service BC \ Service Canada Centre's and Service BC Nanaimo is hands down the best I've experienced.

Changed my Korean driver's license into a BC one. What great service! Fast, efficient and knowledgeable.

I was worried about a wait. Arrived 9:50 am Monday morning. There was a worker who checked in with people in the line and asked what each person was in for and ensured they had what they needed to make the process as quick as possible at the wicket. She ddressed a young mans who just needed an N so he didn't have to wait in line. I was impressed. That is great service. I hope this is a regular practice.

Lady who worked there was so nice. Thank you so much for services

Very nice staff. Went in on a busy Monday but they still got through the line up efficiently!

It was very quick. All over experience was excellent but I'm sad I can't apply for my sin number at this location.

I completed a name change here but made an error. I had to come back 30 minutes later to make an additional change and went to the same till. I was concerned that they would not be able to reverse the change or it would be a big hassle but I was in and out in less than 10 minutes with the correction.

UPDATE:An agent from the office has reached out and issued an apology, and worked with us to find some solutions to the issues we were seeking help with. This outreach and acknowledgement of the encounter has gone a long way to making us feel more safe and welcome in seeking assistance with Service BC, and we are hopeful that our experience will be better next time. I will update after the next interaction.ORIGINAL REVIEW:The first employee we spoke with was incredibly condescending and patronizing throughout our encounter. I understand that it can be frustrating for service workers, especially when dealing with immigrants to Canada (as we don't always understand the processes here). However, there's no reason to take out that frustration with a tax-paying, law-abiding resident, who is just trying to navigate a complicated system.The employee had no empathy with the fact that we were struggling to understand the processes, and the way she spoke to us was frankly dehumanizing. She would frequently interrupt us when we were trying to explain (resulting in her misunderstanding what we were trying to say) causing us to need to start over to explain it. My wife had to step out and is now afraid of returning, as she doesn't feel safe in an environment where a worker can act that way around patrons.I stuck around and asked calmly but firmly if I could speak with a member of the management team. She was very resistant to facilitate that, but eventually relented, and I was able to speak with an interim supervisor. The supervisor was willing to explain the regulation more clearly, and provide us a path moving forward, but a lot of the damage is still done.To be clear, we aren't asking you to change the rules, or make exceptions for us. We are just asking for you to help with explaining the processes for unusual cases. Human experiences don't always line up with the intention of the regulation, but people with unusual situations still need to be helped, not interrupted, spoken down to, and shoved off to be someone else's problem.It's not totally clear if it was a matter of race, immigration status, or if this first employee was just a calloused, rude, individual, but it was incredibly disheartening to be treated so poorly in a country we've come to love so much for it's warmth and welcoming atmosphere.We shouldn't have to ask to speak with leadership in order to be spoken to like human beings.

Easy to find, clean, line moved fast, had a rep come to the line to check our needs. The Service rep was quick, friendly and efficient. Fast and great experience.Suggestion: My picture looked extremely dark. The light in there was hardly sufficient for people with darker skin. I would highly look into that. I am now stuck w. An ID where you can hardly see my face. Atleast have options to lighten it in system.

Decent Service. Thanks.