Healthy Planet - Markham

Amazing store to shop at. I'm a regular I come in a couple times a week. Great customer service. And overall the workers are just very helpful.

I have been buying my vitamins, protein powder, skin care, groceries etc at Healthy planet in-store and online for many years. The prices are okay but better when on promotion. The staff is very helpful, the store is easy to get around to find what you need.

The store is very nice and clean, lots of products to choose from..too bad we were rushed by the security guard who kept following me and my husband around the store while we were browsing for protein powder. We don’t look like your typical white middle aged customers unfortunately but I think we deserve the same shopping experience.

6 weeks after purchase, the bananas finally ripe, but the skin still very tough that unable to peel it. Customer service needs improvement as well.

I've been shopping at this place for about 7 years. I never had a problem with a single product or representative until I bought IFN'S Hemavol2Max. It was defective as the contents of the powder had hardened and has a smell like sour milk. I've bought several Similar products over the course of 10 years and never have I experienced this issue. I went to their v.p/Elsmere location and was given incorrect information to visit the markham location. So I came to the Markham location and confirmed this was a wasted trip. Very Poor service for someone who spends upwards of $800 per year in my household for vitamins/Protein and Supplements. I even bought several gift cards over the years to give to my clients from these guys. Every other competitor is hungry for your business in today's market, why waste time with a small family run company when they throw away a costumer over one product which could easily have been sent back to the manufacturer. Very disappointed. Poor client experience.Update: March 20183 months later the problem is still unresolved, IFN didn't even respond to my email, nor did Healthy Planet reach out when they could have simply DOA'd the product. I've since taken my business to Online Merchants as well as Pope*e's Supplements/Bu*lD*g Nutrition. Healthy Planet will stand to lose thousands from me, but since they are a family run business, they obviously don't care.Update: May 2019I've gone over 1 year without shopping at any of their locations. I've even advised many friends of their lack of professionalism and unwillingness to stand by the products which they sell. I've actually saved the container of the defective product which Healthy Planet sold to me as a reminder of why not to deal with such businesses with bad managers. Online retailers is and always will be the way to go with SMOOTH Transactions and Smooth returns for defective products.

This is one of my go-to health food stores when I am in the area. There is parking on the sides, front and back of the store. This location is also a lot larger than it looks from the outside. I was trying to find a few products that I couldn’t find elsewhere, and Abdullah was very helpful. Even though he was by himself at the cash, with only another colleague helping in the natural products aisle, he took the time to ask if I had found what I was looking for. There is a huge selection of supplements, natural beauty and food products, as well as frozen and refrigerated foods. There is a small area for organic produce. Prices are comparable to what I would pay online, and slightly higher than my other go-to place, but then again, distance and gas comes into consideration.

I called to confirm whether they had a specific supplement that I was needing since it was sold out in a lot of places, the representative on the phone confirm that they had this appointment, and I drove 20 minutes to pick it up only to find out that there wasn’t any at all. A great waste of time.

Ok products are good but service is awful. Was carrying my 4 year old who wasn't feeling well and could i get one of the 6 people working the floor to help me find the product, that I had a picture of from their website,? One said, its in the last isle. " Thanks there's a thousand products in that isle in no particular order. Another product

I am a regular customer at this location and every time I am provided with superb service. Monali recommend me a product for my energy levels and I truly feel more energized. I was also assisted by Urwah who took the time to walk me to each product that I was looking for in the grocery side of the store. Both ladies had helped me with a smile on their faces, amazing customer service!!!

I had an great experience at Healthy Planet thanks to Praageeth, an outstanding employee who provided top-notch assistance. Not only did he introduce me to a new type of electrolyte supplement (Organika) I never knew about, he also recommend an ashwagandha supplement for my sleep issues, helped me find the perfect potassium, vitamin K2-MK7, and lions mane supplements. Praageeth's expertise and dedication made my visit truly exceptional, and I am incredibly grateful for his assistance in finding the supplements I needed.