Espressotec Sales & Service

Very helpful! Service was able to find a similar sized gasket for me to tune up my machine, much better than rolling the dice with Amazon. Lots of selection of new machines as well.

As usual, the Espressotec crew has kept to the highest standards of customer service. Malcolm is a top-notch coffee expert whose penchant for detail is surpassed only by his sales swag in being able to provide pros and cons when requested, but to pull way back (like a good Lungo) when my wife and I needed to confer and make our decision together. Well done, Malcolm, and thank you, Espressotec for always going above and beyond in meeting our coffee needs.

I've been going to Espressotec since early 2018 after I moved back to Vancouver. Initially, I went there in search of good espresso beans and in fact found excellent beans (9 Bar). Everytime I went in I would look longingly at espresso machines. During one of my early visits I met Seamus. A nicer, more patient, more knowledgeable coffee" person I could not have found. A few further visits and conversations with Seamus over a finely made latte continued for a time until I bought my Rocket Appartamento and a very good quality Eureka grinder. I could not be happier with this pair of machines. I'm still very much a novice when it comes to the precise dose and the perfectly pulled double shot but even the worst cup of coffee I've made thus far is vastly superior to anything I've ever made at home prior to now. The products Espressotec sells are of superior quality and yet it is the friendly and very knowledgeable sales staff - just like my man Seamus - that resulted in the sale. For anyone looking for anything coffee related

On our way to Fujiya, we drove by this place all the time. It looked so industrial outside along with the fastener place that we didn't think of going inside. Today, we needed a milk pitcher and decided to check this place out. They have to-die for home-size Rocket Espresso Machines and other brands which are not pictured here. They do not have Bellman Stovetop Steamer or other stove top espresso gear. They also don't have Lagom grinder. Their grinders are quite a bit larger and mostly exposes the beans to light and air. BUT they have four shelves full of coffee beans from different companies, and other espresso making accessories. PRETTY COOL PLACE! We'll definitely come back for barista oat milk and coffee beans when we need new supplies!

I order a Rocket dosing funnel from Espressotec at 11:00 AM, I received the shipping notice the same day at 1:22 PM. Very fast shipping to eastern province. I will definitely order again from you.

lots of choices.coffee tasting by donation.awesome place

A big shout out to Hunter! I came to Espressotec for some accessories for my set up. I was treated very well with a true knowledgeable professional, not only that but he really assisted me in my home barista journey with practical and verbal tips. Great selection and great prices here as well. Looking forward to next weekends class!

I had a really great experience when inquiring and buying an espresso grinder. Most of my correspondence was through email but Malcolm was very prompt when replying. I never had to wait long to hear back. He was also able to answer all of my questions I had in regards to the grinder.I ended up going with the Specialita and I'm very happy with it. They were also very flexible in terms of pick up and I was able to arrange a family member to pick up the grinder for me. They also provided a bag of espresso with it (although there was a slight mixup and I ended up with 2 :)).I also had a separate order I put through for some coffee beans and more of their espresso. I had it shipped (even though I'm local I wasn't able to drive due to the snow) and it arrived really quickly even considering the holidays!I'm really happy with both experiences so far and hope to make it to their store one of these days!

Really helpful service and a nice selection. There were some good deals on in store and a few refurbished items for sale at a steep discount. They even have a bunch of coffees you can test which is fun. Great place!

I went to Espressotec with a few different espresso machines on my shortlist. All the staff I dealt with, especially Malcolm, were exceptionally helpful and really knew the machines well. The grinder I wanted wasn't one they usually carry but they were able to order it in for me very quickly.Truly exceptional customer service and a real pleasure to deal with.Thanks guys!!