Nespresso

Alexis is the best!! I wasn't sure that educated on Nespresso and was nervous I was going to be pushed by a salesperson but nope Alexis is an angel answered all my questions and was very patient and absolutely no pressure I walked away twice to think about it and came back and she always had a great attitude and I left feeling very excited about my purchase.

Staff here is super helpful! And always suggest the best capsules for your Nespresso needs always a great experience coming in to pick up my orders.

I recently visited the Nespresso Boutique at Masonville mall and was impressed by its pleasant atmosphere. I felt welcomed by knowledgeable staff who provided excellent service, assisting me in exploring their extensive selection of flavours. The array of coffee accessories available added to the overall experience. I highly recommend this Nespresso Boutique.

Been obsessed with my machine for the past 2 years now! Always pick up my coffee from this boutique. Staff are always amazing!

Such an embarrassing encounter with the salesperson in training purchasing my pods today. I feel like never going back and throwing out my machine. I asked the salesperson what flavour to try next and she said do u have the old machine and I said yes. She then proceeded to shame me by owning the old machine and said i haven’t tried anything from the old machine only the knew one, I can only recommend coffee from the new machine. She made me feel so bad for owning the old machine and wouldn’t stopembarrassing me for still requesting pods for the oldMachine. It is as if Nespresso is trying to get consumers to ditch the old machine, not encouraging new trainees to be well versed on pods from the old machine and by making people feel bad. I am ready to walk away altogether.

Amazing coffee & wonderful staff. It was a pleasant experience. Cheers

I ordered a nespresso vertuo next online and it stopped working the second time I used it. I called head office and they said for me to bring it back to the boutique for a quicker refund which I did and I couldn’t believe how bad the customer service was. I felt like a criminal for returning a faulty product. The person who was doing my refund acted out as if I was lying and made a point to comment that “ we sell a lot of these machines and nobody ever has these problems so I’m not sure what you are talking about that your machine didn’t work.” If you search that machine online you can clearly see that MANY people had the exact same problem that I had( machine giving descale flashing light and not brewing )I was going to purchase a new machine and had a few questions to ask about the differences between them and I was ignored and they moved on to the next person and served them instead. The whole ordeal was just weird and the people working there should not be in retail or customer service.I took my business elsewhere

After bought our first machine yesterday, we visited this location today. We loved the service. Amazing friendly staffGreat product. Thank you all.

Very friendly and passionate staff. Nespresso is a bit expensive, but the recycling initiatives are great and the coffee is fantastic, so you get what you pay for!

My husband and I drink Nespresso every day and come here often to buy sleeves. The staff here is always super friendly and helpful. They inform us about new flavours and give us a sample. They always give excellent service.