Mathias Marine

Terrible customer service. Tried to get an appointment to get my motorcycle serviced but apparently service was too busy to take my call and instead of taking my number to call me back to set an appointment they expected me to keep trying to call and hope to get lucky

My experience started great with this dealership when I saw a 2016 Campagna T-Rex for sale that is until I went to pick it up. Now for context, and to be fair, I inked the deal on March 14, 2020 at the dealer, which was a 10 hour round trip by car from where I live in Ontario. Further, both governments (Quebec & Ontario) shutdown both provinces due to COVID-19 so I had to wait to pick it up which is completely understandable.I stayed in contact with the dealer until they advised that their government was allowing for the scheduled deliveries by appointment only. I booked a delivery time of May 4, 2020 at 9am with a person by the name of Philippe. During that conversation, I was told that the mechanic has just serviced the T-Rex and it was now covered and ready to be picked.I arrived at the dealership 40 minutes before my appointment thinking I would be out of the no later than 10am at the latest. However, the dealer did not have the following items:• Ownership / Title for the vehicle• Sales / Financial paperwork in EnglishNow, if that wasn’t bad enough I tested the vehicle before leaving only to find out that the dealer needs to rebuild the transmission because the vehicle would not go into reverse. I just do not understand how one minute the vehicle is fine and the mechanic tested it but now they have to rebuild the transmission? I do not suppose I will ever get an answer on that item.Although I am disappointed in my experience, the dealer has tried to make it right. They have offered me financial compensation and free delivery from Quebec to Ontario for the inconvenience to which I have accepted. My rating today reflects my experience to date however; if the dealer can deliver the following by the week of May 18, 2020, I will happily change my rating.• Ownership / Title for the vehicle• Sales / Financial paperwork in English• Reimbursement Cheque-- June 18, 2020 Update ---Well the dealership did in fact deliver the unit as they promised however and as I suspected they lied about refunding the money they promised and as such I will be sure to let all my friends and sources online not to purchase from this place.

last october, they were the only Indian dealer open on saturday so I drove 2 hrs to get there. The staff was very knowledgeable and they took all the time required to answer my questions so I bought my motorcycle right away!

Had an excellent experience and service. Bought my first motorcycle and worked together to find the best price. Today went to go get it, they explained all what I needed to know before starting to use it. Overall I recomend and would buy my next one there again! Employees super friendly and willing to help you. Thank you!

We are very happy with all the work Mathias Marine Sports did for us and would highly recommend them for any service or repairs you need completed! We would also recommend them for winter storage!They told us they are the largest indoor heated boat storage facility in North America. Their facility has about 400,000 square feet (about 13 football fields) of indoor heated storage. In addition, they can do any service work needed. We had 4 solar panels installed on our roof, added a larger inverter, new batteries, swapped our electric cooktop to induction, and had some fiberglass and prop repair done, among other things. They did a great job on everything we asked them to do!Being in Quebec, the primary language is French, but our service manager at Mathias Marine Sports and most employees speak very good English. Costs are in Canadian Dollars of course, so If you are from the US like us, a bill of $1,000 Canadian is currently a little less than $800 US.Our service manager did an excellent job of communicating with us over the winter while our boat was being worked on. He personally made sure everything was completed and once we came back to Mathias Marine Sports to pick up the boat, spent even more time with us to confirm that everything was working correctly and fine-tuned each project as needed.We would highly recommend Mathias Marine Sports to take care of any of your boating needs!Stan and Sue JahnAquarius II2003 Cruisers 405 Motor YachtDeerfield, WI USAAGLCA Great Loopers 2016-2018

Bought a used 2006 four winns on April 13 th - I live in Ontario ,so I was speaking with Alex from sales because of my language barrier.The first message I left ,he called me back in a hour. I asked him a lot of questions about the boat ,which we finally got through after a couple of weeks .Alex was never bothered by this at anytime during the process.The boat was checked out by a private appraiser and the Marina fixed what was necessary to function properly.I asked the Marina to check out the boat trailer and make sure it works properly because I have to bring the boat from Montreal to Barrie , they fixed it good and it worked well ,brakes and all.I did not water test the boat at the time I picked it up , but I did yesterday may 23 and it ran perfect.If It wasn’t for Alex I probably wouldn’t have had the confidence to make a big purchase ,being this far away.Excellent effort on the whole team at Mathias MarinePeter ,Ontario

DON’T EVER BUY THERE!!!!Worst experience I regret so much buying from them, no after sell service at all and not even able to use my warranty after calling several, not to say a 100 times for service and repairs. Never again!!!

Very pleased with my experience dealing with Mathias Sport. A special thanks to Nathan, my salesperson and Vincent Levillain from the service department. The details below are worth reading to appreciate the excellent service and how this dealership stand behind their products.I had been shopping for a specific motorcycle for awhile and found one online at Mathias but unfortunately they are 220 km from my home. I called the store and spoke with Nathan who was very thorough in describing the condition and appearance of the motorcycle to me. He even took additional photos and was ready to answer any of my questions or concerns. Not being able to see the bike personally before purchasing and not wanting to have to make a second trip, they agreed to have the motorcycle ready for pickup with the condition that I was pleased with it when I arrived. If I wasn't, they would reimburse my deposit fully.I arrived at the dealership and was more than pleased with the motorcycle. It was as Nathan had described it... in showroom condition! Vincent help me load and secure the bike in my trailer and I brought it home.A few days later, I took the motorcycle to my mechanic for the required Ontario safety check and was informed that the rear tire did not pass inspection and would have to be replaced. I emailed Vincent immediately of the bad news and within a few hours, received a response from him indicating that they would reimburse me the cost of the new tire and the installation without dispute or hesitation. Once I got the invoice, I sent it off to him and within days I had a cheque for the full amount arrive at my home.I can't say enough how impressed I am with this kind of service. No hassle, no arguing... just pure We aim to please" service. This will be my go to place from now one when purchasing any new toys even if it means travelling 2.5 hours."

Awesome service got from Holly and Annabelle who were very helpful and considerate with my wife and I. I recommend Mathias motosport without any hesitation.

Huge store. This picture shows some of the used bikes. There's an equivalent amount of new bikes as well as boats and off road vehicles.