The Deck Store

The team at The Deck Store was very helpful. We had been thinking about replacing our deck for a few years and had some ideas of what we wanted. Warren guided us in the right direction, so thanks to him. Justin alleviated any concerns of ours for the deck to be able to support pergolas and a hot tub that we want to add down the road. Pierre, their contractor, also had some good advice and kept us in touch with anything he wanted to add. All in all the experience ended well. We love our new deck and that will continue for years to come.

I don’t know what to say or where to begin.Started great but at this point, I have no idea if they are trying to play a fast one on me or have no contractors to install the materials that I HAVE PAID for or what?! I am left in the dark with no updates. I have to chase after them for updates.Paid for glass in the Summer of 2022. This is 2023 and there is no glass installed on my deck. The hideaway screen parts are missing/not complete. I am very upset as any sane person would.I will update this as things progress.——-Update: I had to show up at their showroom without notice to ask them for an update. They apologized and explained that they lost a contractor, and will send someone to my site to complete the job. Long story short - the job is now complete but I will be hesitant about giving them another project in the future. I don’t appreciate the lack of communication from any contractor.In my opinion, the excellent part of their service was 95% based on the artisan who worked on my project - Paul. He did an amazing job and deserves a shout out, wherever he is now. He was passionate about my project and I saw that passion in the finishing and attention to detail.

We are very happy with the quality and look of our new deck. Justin helped us design it, and having the ability to walk through the store and look at full scale decks built by them with the products they sell was better than we had hoped for. In addition, they sent a certified installer, Steve, to Fort McMurray to build the deck for us. Steve never once came to us with a problem where he didn’t already have an approach figured out, and his attitude was always professional and systematic. At the end of the project, they cleaned up the unused materials and took them away immediately. Can’t say enough about the great services provided by The Deck Store in all these areas. Thanks for the great looking deck!

We purchased a deck and installation from the Deck Store in Edmonton and were very satisfied with the experience. Lori helped with the initial quote and design - a fairly simple one level deck with railing. Chris supervised the installation and helped with additions that we made after construction started. Jason did the install and the workmanship was first class. We were concerned about reviews we read about poor communication etc. and discussed this with the sales/planning staff. There was never a problem and we would purchase from the deck store again.

The professional staff assisted us in finding parts for the repair of a discontinued deck. The deck parts were originally supplied by the Deck Store but unfortunately installed by the wrong contractor. Thanks so much for your help. Tim and Brandi.

Jim at the deck store helped us to design, plan, order and build our dream deck! I was so intimidated by the process of building our deck. He made it easy. I loved that we could see the computer version before making it. It allowed us to look at all the options before making our decision.They were also very helpful while I was building. Even with lumber shortages, they had everything I needed.We now have a great outdoor space that we get to enjoy with our family for many years!If you are building a deck, you need to call the deck store first.

My twenty-five year old cedar deck needed some work so I spent a great deal of time looking at different products on line and reading on line reviews of a variety of decking materials, then went to The Deck store to take a look at the actual products themselves. We took a selection of their samples home and then my wife and I with the help of the Sales Manager (Warren) eventually chose Wolf decking. I provided a rough sketch of the deck with some measurements and was given a quote by Warren. When I returned with a more accurate sketch and sat down with Warren to fine tune the estimate it came out to be very accurate. I also ordered the Rain Escape system for my upper deck which turned out to be a great decision and made the area under my upper deck completly water proof. ( I have a bi-level so the area under the upper deck doubles as a storage area). I had a bit of an issue with attachment clips, which turned out to be not as advertised (they made holes in the decking boards). I took the issue to Warren and it was obvious to him that the clips were not working so he found new clips that worked. (This was not their issue as the manufacturer advertised that these clips would work for Wolf Decking). I still had nine boards that were damaged and with Warrens help we resolved this issue and I was provided replacement boards at no cost. (Thanks Warren). My renovation involved re-spacing the current joists from sixteen inch centers to twelve inch centers, which was real grunt work. I did manage to use some of the old joists but had to build a complicated outer edged to support the picture frame look. All my hard work turned out beautifly and the new deck is much sturdier (the twelve inch centers and the addition of more blocking) and has a fabulous look that I expect will last for the next twenty-five years without and more painting.

This company was hired to install cable railing at my house on Sylvan Lake. They installed half of it in June 2022 and then said they ran short on supplies and did not complete the job. It is now May 31, 2023 and the job is still not complete. We have been in the house since Sept 2022 and have 3 little kids running around on a deck with non installed railing.I have attempted to call Justin Hays at least 5 times and have left messages for him to call me back to find out why there has been such a delay and he has never returned my calls.Unfortunately this company has been paid in full from my house builder and they have zero interest in completing the job to a point that my house builder is ordering extra supplies and doing it themselves.Do not use this company. Classic trades people...complete half the job when they knew they didn't even have the supplies to finish the job in the first place.Very disappointed in how I was treated.

May 27, 2023 placed an order with our contractor for the material. Was told 10 business days to get material in, couple days before the material was supposed to be delivered we get a call from the deck store saying there was an error on the quote and they didn’t add enough connectors for the railing and said that we would have to pay for this when we said no cause it wasn’t our error, fast forward to June 17, 2023 material was supposed to delivered that day so the contractor could install on that weekend only to find out the company either never placed the order or whatever happened. Get told the material is supposed to be coming in any day and that they would get it delivered to our house asap. June 25 and still no delivery and nobody will give an answer as to when the product is supposed to be delivered. I would never recommend this company to anyone. The lack of communication, the lack of knowledge, the terrible customer service will have me never go through them again!

We are very pleased with our experience having a deck built by The Deck Store. There is a large selection of materials and styles and they helped us find one that fit our desired look and budget, while being very accommodating to our changes during the design process. Would recommend easily.