CAA Store - Don Mills

The staff took care of my international licence provided excellent service. -1 point is due to lack of nearby parking spot compared to the previous location and a setting in the store; there was a service desk in the middle of long line-up and a staff was taking care of a guest for her travel insurance without any privacy - all people in the line-up could hear her medical history!The website tells you you have to fill a form and need a both sides copy of your driver's licence to make an international driver's licence but don't bother. At this site, you just bring your Ontario driver's licence and they will take care of everything - even you can get ID photo taken here too. Great store overall.

Booked travel appointment online, and received confirmation reminder a day before. Showed up and agent was busy with other clients. She asked if she had booked an appointment with me I confirmed I booked online. She shouted at me that I was just going to have to wait! Her name is Carolyn, spoke with Manager. Told her she had lost my business. Was going to book River cruise and land tour. Terrible

Went to get the international driver license and it was quickly done! Also be glad that they open on Sat as many locations around are Monday-Friday only.Store is clean and staffs are friendly.

The service (or should I say lack of service) at this location is appalling. I mailed in my International Driving Permit application mistakenly thinking it would save me some time because I don't own a car and all CAA locations are quite far from me. Due to privacy legislation, you can't provide your credit card information on the application and a representative of CAA is supposed to call to obtain payment details once they receive the application. Someone called and left a voicemail on my phone asking for payment details one week ago. Great, I'd love to give that information. No dice. I have called every single day they've been open since then, multiple times a day. No one ever answers the phone. I have left two voice messages. I have emailed. It has been one week and I'm still waiting for someone to get back to me. I understand not hearing back for a day or two. What I do not understand is no response after one week. My application seems to be stuck in limbo for the indefinite future. Moral of the story: do NOT mail in your IDP application or go to another location.

Stay away from caa ppl unless you absolutely have to . There terrible at communicating they change adjusters a lot . There confusing when u put a claim in. They fight you on everything. They make you feel like you have done something wrong . And good luck challenging them on a claim cause there are like no lawyers out there to cover this stuff or when u do find a lawyer and the run conflict of interest on the company they end up not helping cause they some how they have worked with these insurance companies in the past . Paralegal can help on anything over 35000 . I could go on and on I’m a book of knolage on this . Caa has become a terriable company. Then they black list ya so when you try to get insurance somewhere else you now pay triple . And at the end of the day you as the client have done nothing but pay on time ect .

Nice staff providing great service. Lines/queues can be quite long though so be prepared for that, especially on weekends.15$ for getting your ID photos taken30$ for International driving permit

I went in for my international driver's license and I was in and out very quickly. While there I was also educated on additional services that I have access to, such as discounts on car rentals and hotels, and vacation packages.

It was horrible. I left messages. Once at the end of November and then beginning of December and is still no reply. Very disappointed in CAA thought I was calling a reputable agency. I guess not. Will not use them. I need a professional agency so I can feel confident in moving. Called another reputable agency and will work with them going forward.

Had an excellent experience today at CAA getting my passport photos and international drivers license made. Liezel was the one assisting me through this process and she was very helpful and patient!! Thanks again Liezel