Michael Kors Outlet

Fabulous my favorite person for wallets and purses. They always have sales

Noticed a lot of the negative reviews coming from people of color, which is quite alarming, and may be the reason why I went through a negative experience as well.I purchased a bag one week before black friday, thinking I may be too busy to shop on black friday. Turned out that friday was not very busy, and I was able to leave work in time to go back to the store. I waited in line outside for 10 minutes (in sub-zero temps), and when I got in, I checked the new price for the bag that I had bought a week prior. There was an additional 15% off on the bag, so I asked a nearby store associate if I can price adjust. She explained they cannot price adjust for me, but assured I can return the bag and re-purchase it. So I went back to my car to get the bag, and stood in line again (for 10min) to get into the store. I stood in another long line in the store to get to the cash register for a price adjustment. As I approached the cashier, I explained that I had discussed price adjustment with another store associate, and that I was assured that I can return and re-purchase. She sternly explained that they do not do price adjustments, even though I just explained to her that their own staff assured that I can return and re-purchase instead. I was obviously upset at this point, as I was given conflicting information, and my time was wasted as a result. To add to injury, the cashier condescendingly says The extra discount is only 15%"

I have never been so disgusted and angry over a customer service experience in my life. If I could give a 0 star, I would, as this store does not even deserve 1.I went in to have a zipper fixed on my daughter's coat. The sales associate, without actually physically seeing my daughter, made a comment that she believes the coat was too small for my daughter. She then physically tried on the coat and told me that the coat fit her no problem and that the coat was most definitely too small for my daughter, (again, she never physically SAW my daughter). I then told her that this may be because she was tinier/had a different body type than my daughter (Why did she assume my daughter was too big for the jacket & Why did she compare herself to my daughter?) I then asked my daughter to meet me at the store. When she came in, I told her to try on the jacket and the employee (I believe her name is Adele) then stood in front of my daughter and said Oh ya

Rude and racist salespeople. Why should we support these businesses who don’t even take time to properly train their staff?

My wife brought a purse for a swap because zipper was dicey. The manager argued for an exchange even though tags and receipt were provided. Customer service is brutal considering my wife is a repeat customer. This was not even a refund request, it was a swap for a bag that had a functional zip. MK have a one year warranty to add to issue.

Worst store and staff ever. I went in yesterday at 7 and they were closed. It said online that they were open until 9. The door had no details or any information about the time change. When I called the store, automated messaged also mentioned they were open until 9. When I tried to speak to an agent at store, it went to voicemail which said they close at 7. So I went back today 6:30 and the doors were locked. Employees inside were busy gossiping. I had to knock on the door to get their attention. The lady comes up to me and tells me that they closed at 6 even though online page, website and phone system said they close at 9 and the voicemail said they were open until 7. I drove there twice and ended up wasting all my time. Worst experience ever. I think the store is trying to go broke and shut down in style!

Bad customer service. Poor people skills by the front end hostess. People working there are very mean . They don’t care about warranty.After 3 months of wait for my bag to be fixed.I got my bag today from the store in very bad shape and they fix it in very cheap way makes it look worse than it was before. I’m actually so upset because this not the right way to treat your customer as a famous brand . Its very bad experience and u guys didn’t even take an action to fix this problem . Any way I’m going to publish my experience with u in everywhere in social media because I don’t want to many people to get trapped like me .

While my spouse was shopping the staff here really answered all my goofy questions with the best sense of humor, hope your arthritis improves!

This is my birthday's gift, high quality and beautiful

I am giving it a 3* rating because they recently sent out saving coupons and right during the validity of those coupons they closed the store due to renovations. These type of things are planned months in advance. It is not possible that they sent the coupons but then all of a sudden started renovating store.I saw several customers coming to the doors of this store and being disappointed.As far as their products are concerned, they are great but we are talking about one particular store here and rating the store ( not the products).