Pillar and Post Inn & Spa
2080 Reviews
- Friday7 AM–10:30 PM
- Saturday7 AM–10:30 PM
- Sunday7 AM–10:30 PM
- Monday7 AM–10:30 PM
- Tuesday7 AM–10:30 PM
- Wednesday7 AM–10:30 PM
- Thursday7 AM–10:30 PM
About the Business
Pillar and Post Hotel & Spa | Country elegance in Niagara on the Lake | Indulge in the resort experience with a stay at Pillar and Post hotel in Niagara-on-the-Lake. Amenities include an on-site spa and fine dining restaurant.
Contacts
Call Us
+19054682123
48 John St W, Niagara-on-the-Lake, ON L0S 1J0
Hours
- Friday7 AM–10:30 PM
- Saturday7 AM–10:30 PM
- Sunday7 AM–10:30 PM
- Monday7 AM–10:30 PM
- Tuesday7 AM–10:30 PM
- Wednesday7 AM–10:30 PM
- Thursday7 AM–10:30 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Identifies as women-owned
- LGBTQ+ friendly
- Transgender safe space
- Appointment required
- Wheelchair-accessible washroom
- Washroom
- Gender-neutral washroom
- Accepts new patients
Recommended Reviews
Udeshi Spatchett
22.10.2023
Pillar and Post Inn & Spa
Your customer service reps needs more training and need to work on being friendly over the phone. We have been trying to book a room for over a month and we have gotten nothing but attitude over the phone and a run around. I’m so disappointed. I’m even more disappointed that I had my wedding and honey moon there and this is the kind of service we get. I can’t even get a hold of a manager, what a joke. Do better pillar and post!
Susan R. Jones
06.10.2023
Pillar and Post Inn & Spa
The hotel is very beautiful and welcoming upon arrival. Inside and out. I found the rooms a bit dated. Please replace the shower curtains. Otherwise rooms were clean and warm.**The front desk staff is great. Very thoughtful and professional.**We booked treatments at the Spa and for the cost found it very underwhelming. Ill fitting and Painful slippers. No one took the time to show us where the amenities were. We were pointed to where the lockers were. We had to ask where we wait for our treatment; and the featured fountain spa was out of service. Very disappointing and not what you would expect for the price.I would stay at the hotel again, but would stick to a registered massage on the SPA side so I could at least put the cost through insurance.
Bijan Ahmadian
13.09.2023
Pillar and Post Inn & Spa
The front desk addressed our concerns with care and professionalism, which we appreciated. The last call for food and drinks was a bit too early, but the place was charming with a lot of interesting history (incl. a visit from the Queen). I'd recommend it if you're looking for a quiet comfortable stay.
Susan McCusker
04.09.2023
Pillar and Post Inn & Spa
We went for a wedding and you truly have an experience. Reception staff are welcoming, professional and want to attend to your every need. Rooms are spacious & great beds! Wedding venue is fantastic! The pool, even tho it was chilly outside, is heated with a gorgeous fire place. Wanted to take" a robe home
Gregg S
04.09.2023
Pillar and Post Inn & Spa
Would absolutely stay here again. The hotel is beautiful. Old, (but of course that is part of the charm) but beautiful. Great, friendly, helpful staff. Great food/wine/ cocktails. The “garden” area across the street is an incredible feature to this property. Massive garden area with green space, bar, many seating areas- and even summer games like cornhole. If we’re able to come back, we’d love to spend more time hanging out in the garden area.
zoro yoko
25.07.2023
Pillar and Post Inn & Spa
A classic Vintage Inn at the Niagara on the Lake area. Fine dining and lovely accommodations. Great staff. The pool was heated to a fantastic 85. Dinner was delicious and breakfast was well made to order. Rooms were comfy, slightly worn, but nothing off putting. We found the A/c to suffer and the room warmer than we like. Might've been user error, can't blame them entirely. The newer 5 acre gardens are lovely and set up for outdoor drinking with propane fires.There is a free shuttle to the main drag for shopping and dining options, but the walk was less than 10 min.
Carolyn Botelho
24.07.2023
Pillar and Post Inn & Spa
This is a beautiful spa. They have many treatments, an elegant decor, surrounded by vineyards.The only reason they don't get 5 stars is their bathrooms are quite dated with narrow tubs and no ventilation.Also the foods - although so rich and lavish; they are heavy meals relying too heavily on butters, sugars, and salts that made me feel ill. I would expect that for take away foods, not for individual dinner dishes that are $50+
Rob Keller
20.07.2023
Pillar and Post Inn & Spa
Been coming to Pillar and Post for many years. Always a nice quick little escape. The rooms are usually excellent, but The Cannery restaurant is always the highlight...always top notch for either dinner or breakfast. The pub-style spot inside too is great. The hot spring is a must do.
Victoria Gorouvein
20.07.2023
Pillar and Post Inn & Spa
In my opinion, this is one of the best hotels at Niagara on the Lake. The fact that Queen Elizabeth II stayed here in 1973 is really cool. The room she stayed in is marked with a sign. This hotel has a buffet, pool/hot spring, and a spa with skin, hair, and nail treatments. I'm pretty sure there's also an outdoor pool but I stayed here during the winter so I don't know.. The vintage style of Pillar and Post brings a warm, cozy vibe, that goes along with the big cozy queen size beds. The room I stayed in had 2 Queen size beds, a TV, and a safe I'm pretty sure.. I recommend this hotel for everybody because there's always something to do no matter what!
William Purcell
18.07.2023
Pillar and Post Inn & Spa
First time at Pillar and Post and we really enjoyed our stay. The room was beautiful with a fireplace, very large room, in great condition. We loved the rose on the bed at turndown, a nice touch. I believe this is a very well run hotel, all staff seem on their game with great customer service. We loved the various pools. The outdoor pool was amazing, while air temp was about 50 degrees, the pool was definitely above 90, and always had people swimming and enjoying themselves comfortably. We loved our weekend here and will come back.
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48 John St W, Niagara-on-the-Lake, ON L0S 1J0
Pillar and Post Inn & Spa