Fido

The best price and service in Canada

Best customer service i’ve had

Always good service at this place. I bought my phone there with a really good discount and Staff is always kind.

Service très lent . Le représentant Carlos a été très malhonnête avec moi et mon conjoint. Il a ajouté des frais supplémentaires sans notre avis. Je vous deconseille se fido, pour pas tomber dans le piège comme nous .

Excellent service, ont réglé mon problème de carte sim en moins de deux minutes

J'ai été faire un téléphone chez eux en avril le gars ne m'a jamais envoyé mon contrat par courriel...On m'a dit en magasin que je pouvais retourner l'appareil après 15 jours, ce que j'ai fais étant donné que le service client autant au téléphone, qu'en succursale est horrible! On m'a dit que j'avais juste à payer la première facture et que les frais de téléphone allait être remboursé.Surprise! 1 mois plus tard je reçois ma facture et je dois payer 800$ frais du téléphone, j'appelle le service client on me dit d'attendre que les frais vont être enlevé personne n'arrive a me répondre j'ai encore le 800$ dans mon compte à payer. Le personnel n'est pas compétent, je ne retournerais plus jamais avec cette compagnie et je vais m'assurer de raconter mon histoire afin que d'autres personnes ne tombe pas dans leur piège.

Je suis passé hier pour profiter des rabais du vendredi fou. J’ai eu un super rabais, un iPhone 12 mini avec 120$ d’équipement pour 18$ par mois! Je l’ai accompagné d’un forfait 12 GB, appel illimité et boîte vocale pour 50$ / mois. Le service est excellent, ça vaut la peine!

I had the worst possible experience with Fido.In the first place, negotiating with customer service to get a good deal was already so confusing, as apparently the available promotions changed throughout the day, so an offer made in the morning was already not available in the afternoon, and the lady kept making mistakes with the pricing because it was difficult for her to understand the information on her screen. As we spoke, the price went up like 460$.THAT'S NOT ALL. In the end, I went to get a plan in person, wanting to keep my previous phone number that I had with Bell. The sales agent, Andres, made a mistake, and set my account under his previous customer's name. I had to stay for 2.5 hours, on a Sunday afternoon, to wait for him to try to fix it, just so I could leave with my working phone... As I quietly stood there like a tree, he spent the whole time on HOLD for customer service because he didn't know how to do it. He wasn't able to fix his mistake. He let me go home, as he had to close the kiosk eventually, and gave me the documents belonging to the other person - that is their confidential personal information... and told me to either call customer service myself to try to get his mistake fixed, or just wait until the following Wednesday, when he would go back to work.I'm not used to writing google reviews... but I mean:Today is Thursday, and I have spent a total of 7 hours on the phone with customer service. I still don't have my old phone number, as they just keep giving me new phone number trying to undo what was done. So basically no one can reach me. Because of that, I cannot leave my house and have to stay near the residential phone in case of an emergency (my husband is waiting for a transplant and needs to be ready at any moment to receive a call). This is a nightmare.Andres, the salesperson who made the mistake in the first place, never called me back as he promised he would. The customer service agent I spoke to on the phone on Tuesday, ALSO did not call me back as he promised to call. I have to keep calling Fido to see if someone can work on this, and they keep giving me different solutions they come up with..IN CONCLUSION: it is unreliable, and even though I'll admit that we all make mistakes, I think the LEAST you could do is own up to it and try to fix your own mistake - not ask your customers to do it for you.. I'm sorry, but the experience I've had with the staff (even though they are kind and I appreciate it), has been greatly disappointing. No one seems to know what they do, or maybe to just care about what they do. The incompetence is truly astonishing, and I don't think that's what we need in our lives. Pleaseeeeeeeeeee train your staff

MALHONNÊTE.Le gérant Benjamin prétexte un bug dans le système d’activation de nouveau client pour charger 50$ de frais d’activation qui avait été déjà crédité par le service à la clientèle la veille au téléphone. Au final, il me donne une carte SIM qui n’était pas celle relié à ma commande. J’ai appelé le service à la clientèle pour faire part de cette magouille et reçu un service excellent au téléphone avec une activation en 5 min. À éviter absolument!