TD Waterhouse Private Investment Advice

Not being able to access the system due to internal system overloads has happened too many times. Presently stranded in a volatile pot market and I can't access my accounts on any level - to view, to sell, or to buy. Their CIO should be fired, their Service Delivery Director should be fired, their Product Release Manager should be fired, and their Development Manager should be fired.Bottom line - this platform has cost me 10's of thousands in lost trades because of system overload periods that aren't happening anywhere else. This period of December 27th to the time of this writing has seen more down time than up.Additional issues:Balances don't add up: For ex - CND Margin had a 5 digit transfer from a USD Margin account. After 5 working days the balance still doesn't register, yet inside the account the balance shows negative after purchasing Options. They can see the transfer and the purchase of contracts - but don't know why the Contracts are getting their current market value. In addition, the balance of my TFSA Trading account is 6 figures off (less) the balance of the same TFSA account when shown in TD EasyWeb. No explanations.When addressing this on December 29th, I spent 65 minutes on hold, hung up and called back two hours later and this time spent 1 hour 35 minutes on hold, to be greeted by a completely overwhelmed, frustrated, and ill-equipped for the issues phone support. Not his fault - clearly their phone support ends up being the dumping ground of TD Broker clients.When transferring money out of my self directed RRSP account it took longer than 3 months, with TD Discount Broker constantly claiming it was SunLife's forms and unwillingness to receive the money - cause that happens (right). It took contacting the Canadian Director of Operations to get the money transferred.

You can't leave a review for TD Waterhouse in general so I am leaving it here in the hopes that I can still help someone who might be shopping for a place to do their investing.I have been with TD and TD Waterhouse for many years. In the past few months I have tried to call several times to initiate a transfer into my web broker account and to buy some OTC stock. You can't do these things online and getting anyone on the phone is impossible. I am stuck and my money is stuck.Every call to TD Waterhouse is the same - you go on hold for almost exactly 2 hours (it was 1 hour 52 minutes this morning), never speaking to anyone and then a recording comes on and says there's a problem" and they hang up. To compound the problem

Withdrawal of funds was constantly blocked with different excuses. Phoned in one day and was told it can take up to a week. Next phone call I was told it could take up to two weeks. Next phone call, there was a issue with the paperwork and no reason why I was not contacted regarding the issue which turned out to be their issue.

Poor customer service and unwilling to take opinion to better their system.The story is I tried to stop a trade from going through after an order was placed before market open, status of the order says cancelled, but order is 300/300. Called spoke to 3 different persons(employee, supervisor and manager) all telling me as an investor i should be reading all the order description not only the status and there is a time delay before market open to cancel an order, and there would be no compensation. (During all three conversations I have never mentioned to be compensated). At the end, I asked if they can at least escalate this to their IT department have the client interface improved or changed. Answer I got was: as an investor you should be reading all the trade order lines. Poor customer service, poor system, if there is negative stars here, i would give them -5.

Worst service ever with TD Waterhouse

No recommended .poor financial service.

Have tried to talk to waterhouse since 8:30 am. They have dropped my call for tech support twice & I am locked out of my account. Will be moving on to someone else. would give zero stars if I could

I have for years Loved TD Waterhouse Direct Investing then 2020 Happened, they have become Useless! I help my dad take care of his stocks filled out lots of paperwork with them to do this. I missed having Canadian fund in his rif on the date of withdrawal my fault. Tried to call waited on hold over a hour to talk about to be told I can't ask this. My Dad tries he's put on hold 3 hours he was almost through the authentication process when they asked him of a recent transaction in his rif he has no idea 3 hrs of phone finished still he hasn't had his payment to him for the month. We go together to fill out more paperwork that should make this a thing I can take care for him! His payment a week late at this point. One week later dads payment from his RIF still not made I call again Paperwork should have been completed 2 hours On the phone still no payment the theme of my conversation is why would someone not want the payment they had arranged years ago and rely on. Now today almost 3 weeks later still can't get through to a person to straighten this mess out. They also have decided to remove the authentication over the phone you will need an ap to call TD. We are shopping for a new Bank.

After giving Interactive Brokers a complete fail, I returned to TD Waterhouse. What a breath of fresh air! Everything here is a breeze in comparison! At one time I wasn't a big fan at TD in general, but over the years, I have found their service, attention to detail, platforms and general customer satisfaction to be examplary! Keep up the good work!