Capitol Hill Family Practice

I don’t rate 1 star online usually but I’m so mad with front desk. I had shoulder separation last weekend and wanted to ask a phone appointment with Doctor Yung for caring information. Front desk said I had to go to clinic in person. I said I cannot drive and live alone.She said if I couldn’t come doctor Yung cannot help me. Thx for her bad attitude and let’s think it’s time to change family doctor.

One of the receptionist is the worst I have ever seen! Super rude and no patience at all! I don’t understand why the clinic is hiring her?

The receptionist is extremely RUDE. After reading those bad reviews about her, I am more than sure she is insane. Dr Zhao and Dr Yung, please, fire her and hire someone professional.

If I could give them zero stars I would. Never has a receptionist been so rude over the phone. I called in half an hour before close and immediately stated that I had never been there before but I was looking to come in for a prescription for antibiotics. The receptionist did not listen to anything I said so she asked me to repeat what I said so I asked how I would go about seeing a doctor again saying I was a new client and that I had already seen that they were closing very soon. She then advises that it’s too late today but she can book an appointment for me for tomorrow. She then asks for my phone number and I assume after trying to put it in the computer it was then she realized what I had already said which was that I had never been there before so she asked if I had and again I stated that I had not. She then quickly stated that they weren’t accepting new patients and proceeded to hung up on me as I was trying to respond.Never have I been treated so poorly by a receptionist, let alone one at a medical clinic when you’re trying to see a doctor for help.Awful awful awful service.

Doctor Rong is very kind and knowledgeable，I know many people don't like the lady at the front desk，but the doctor is the best

Dr. Zhao is a very professional doctor and could speak and understand 3 languages, which are great assets for the new and senior immigrants from other territories. She's patient and always gives me many advice and reminders for my check-ups. Her team member, Kyle is also very helpful and tries her best to accommodate some urgent requests from patients. I feel fortunate to find a good doctor in Calgary

The receptionist is horrible. Absolutely unprofessional, there isn’t any civility or manners, it makes the experience very unpleasant. Dr rong isn’t the only physician in town and I don’t want to put up with this so I’m not going to. I advise the clinic to replace her, it will help your business a lot.

The front desk just hang up my phone call. I felt shocked as this usually doesn't happen in Canada. I agree with the rest of low rate comment- the service is terrible, inconsiderate and harsh. Try to get yourself a new family doctor will be the only solution.

The receptionist has no patience!! Terrible customer service, Dr Yung is a good doctor by the way. The only complaint is the front desk lady, starts yelling if you ask more questions...

Such bad and awful experience, I would like to give 0 star if I can, never see such rude receptionist ever, she is a bad bad bad receptionist, she should be fired !!!!!Never have I been treated so poorly by a receptionist, let alone one at a medical clinic when you’re trying to see a doctor for help.Awful awful awful service.