Big Ben Travel

If there is a zero for ratings I will definitely give them zero! I visit this location May 17, 2023 to book a flight for my sister. There's a chinese lady or taiwanese (whatever she is) sitting in front talking to someone in phone in their language and the funny things and annoyed me its on speaker , she never greet us even she see us and she continuos talking to that someone, we wait coz we think its a costumer too..15-20mins were still standing and wait for her to entertain or talk to us if she can help us, aside from us theres no costumer yet so we expecting to book a flight easily coz there no line up..but this lady ignore us and keep talking to that someone for chitchat only !! Instead of waiting for her to finish that chitchat we decided to leave and look for another agency! this location its not recommendable and there is no care for costumer service! whoever manage this location you should do some action for a employee like her.

Peter was exceptional in helping us book our flights, hotel, and Disneyland tickets. He helped us even after he was off his shift which we truly appreciated since we were planning our trip only one week prior. I definitely recommend Big Ben Travel for their above and beyond service. Thank you so much!

Very patient agents willing to spend time to meet all customer booking requests. Improvement could be done in terms of waiting time.

I came here with a note posted on the door to call the number to see somebody, due to covid. Anyways, I called 4 times and let it ring and ring and ring. No answer. Regular Wednesday afternoon, open sign is on, just tryna get some passport photos done.Perhaps if I had another chance to contribute to business without getting the run around I could give this place a decent star review. I'm sure it's a great business because it's been in the community for a very long time, but I cannot verify that.

Please do not put the open sign on and turn off your service hours on the website if you are not available to support us. I came here 3 times, the door is locked. Nobody is in the office. I called the number on the door, he said he would come in 30min, but NO. He ask me to wait 30, then 10min more. I was upset and left, then totally, after 60min he messaged he arrived. I don't like late and not professional services at all. Costly and wasting of time when taking service here.

Always trying their best! Some of you don’t know how hard it is

Super star serviceIts best place to go for travel booking

I was calling them since this morning but they aren't answering my calls. When I turned off my caller ID, they picked up the call. And when I told them that I had to rebook my flight for tomorrow because I got tested positive from covid, they put me on hold for 2x for 15-20 mins. I was speaking and saying hi but then no one was answering. They even told me to call back at around 5pm and they are closing at 7. I called them 10am---ish. VERY BAD AND POOR SERVICE!!

They lied to us. DO NOT USE BIG BEN TRAVEL. They are completely useless. It is cheaper and easier to book the flights yourself. They are a scam.

I would give negative stars if I could. This place is an absolute joke. They were applying for my Vietnam Visa for me and applied for the wrong visa. Then lost my passport. Still charged me full price, of course. Stay away.