Enterprise Rent-A-Car

Attempted to charge $2,000 for pre-existing front bumper damage (which was clearly mentioned on rental agreement). I had accidentally scratched back passenger door and I think they tried to take the opportunity for the free repair as I had insurance. Luckily, credit card insurer complained on my behalf and was ultimately not charged. Disappointing, particularly as I have rented at this location for 5 years (this address and previous address slightly further up Yonge).

I highly recommend renting at this location! I rented 6 cars in total within the past few month and never had any issues. Thank you Luke, Michelle and Summer, you all are amazing. Great customer service!

Good location. Great service. Diane helped me, she was superb. Fast and effective even though she was very busy.

We have been renting the car from the Yonge street location and a special mention for Luke. We got a lil delayed for the pickup but Luke made arrangements and stayed longer so that we could still get the car, can’t thank him enough for that. Overall, the agency is amazing when it comes to car rentals and the staff is very accommodating. Highly recommend!

I usually like renting from Enterprise. They have a nice selection of cars and the new location at 2345 Yonge just north of Eglinton is convenient. Today was different. I did not get the car I asked for, with no notice, it was given to me dirty, and the ride was terrible at high speeds--it vibrated badly. The last two times I have been there, they have been clearly understaffed. Management needs to get with it, with staffing and car maintenance.

Recommend this location, and especially appreciate the service from Summer. She is very friendly and attentive and very patient with my all my requests. She is also knowledgeable about the process of the company and helped me find the best solution and plan for my rental car. I am definitely willing to rent from her again.The location is small and at P3 of the parking lot. A bit hard to find when I went there for the first time although there are signs everywhere pointing to the store. Otherwise, good experience.

I wish there was an option to give 0 stars. Had done a reservation online (corporate booking) and confirmed through customer service twice about the availability of the car for which they confirmed it is ready for pickup. I go to the location only to hear from staff that the car is not available and they are sold out for the week. staff says there is no link b/w them and customer service ! I think there is no link b/w the website and this location too. Why should website allow me to do the reservation when there is no car available ? Wasted half my day. The only response I get from staff is check other locations if the car is available !! is that a customers responsibility? It shouldn't be tough for them to get a car from other location to this, why should a customer go to another location ? Would never recommend enterprise to anyone !!!

This is my go to place for car rental as it is close to my location for pickup, process is pretty effortless for pickup and drop off.In addition Diane is very polite and she helped me with making me understand vehicle controls and other queries.

Forget about the hidden fees they will try to overcharge you so blatantly from the start! I made a reservation at a certain price 10 days in advance through Costcotravel and today the girl at the counter (Summer) was trying to charge me considerably higher than the fee I booked the car for!I showed her my confirmation email in which it was specifically stated make sure the rental office will use the same fee as per your confirmation email "! After much back and forth and as if she was doing me a favor or something she said this new fee is the best I can do for you

I highly recommend this car rental service. Not only was Diane extremely accommodating, but she provided us with the best car. Her communication skills and effort to find exactly what we were looking for, was commendable and she provided quick, on the day service. Highly recommend them for their service, price and their professionalism!!! Once again thank you Diane for all your help and for being the kindest. This review was long over due!! - Fariba & Yasmin ☺️