Harris Flooring Group

This company’s warranties mean nothing. They sold us vinyl plank flooring under the brand name Kraus: a culbres vinyl plank flooring. Within months the floor shifted with spaces appearing between the tiles. Then one of the tiles cracked and a piece split off. They sent an inspector (whom they paid) who looked at the floor ‘s installation. We offered to move appliances so he could get a good look at how the floor was installed but he declined to do that. He decreed that the floor was installed without proper spaces left at the walls. However, the tiles shifted so there must have been the required space at the walls for them to have somewhere to shift! They never addresses the tile breaking along the long edge. So they refused to live up to their warranty by using an inspector who relies on them for business and predictably blamed the installer for their poor quality product. This was an expensive lesson for us to avoid Harris flooring and Kraus flooring. The local store that sold the product to us no longer carries their products as a result of this experience.