PODS Moving & Storage

The quote I was given was very deceiving. I was charged $365 to have my pod delivered and rented for a month. And I was not aware that I would get charged an additional $154 and $135 for pickup. They literally drove my POD 10 kms away to my new house. I am extremely disappointed that I paid $700 bucks. I should of just paid to hire movers for thar price.To top it off I was in the middle of a conversation with customer service and she hung up on me and couldn't even bother calling me back.

After being a 5 year customer, was informed I was 90 days in arrears. They should be letting me know at the 30 days mark. Their voicemails and emails should be clearly identified as coming from PODS ( and to be responded to ) rather than the spam, fraud and phishing schemes that are now a part of everyday online crime. As soon as I can, I’ll be emptying out my unit and getting rid of PODS forever.

Pay close attention to billing, or you may be overcharged from their quote. We're still waiting to solve a billing issue long after we were charged beyond what we were quoted. If you're doing an international move between Canada and the USA, pick another company. Their tracking is atrocious and half the time they don't seem to know where the pod is. Use an air tag if you must go with PODS. This is not a 1 star review because the local offices are great and our items arrived intact with no damage.

Beware the instructions on the website and emailed to you for vehicle/pods clearance are for US clients. Double check with the reps on the phone for canadian instructions. They are not sympathetic to that inconvenience either. One driver told me the confusion has been going on for 8 years. Unacceptable. They need a canadian website or a table that shows instructions for both countries. Prices are steap as well. Would try a different company next time for sure.

Would not recommend PODS if doing a large move. We moved from BC to AB and it was chaos from the beginning. I will spare most of the details, but the biggest issue was that the truck broke down somewhere in between BC and AB and PODS didn't notify me until 1pm the day before the POD was to be delivered. The truck had been broken down for over a week at this point, but when I looked online it said that the truck had reached its destination in AB 5 days prior. At this point the 24hr flight cancellation insurance I had purchased for me and my kid to fly out the next day was useless, and my husband was already halfway to AB with our friends who were helping us. PODS told me that they would reimburse me for the expenses accrued as a result of this, so I sent in hotel receipts and food. By the time the POD was delivered, all the help we had brought with us had to fly back to BC, so my husband and I unloaded everything ourselves.I have been trying to get my reimbursement from PODS since March 9, and as of March 22nd I have been totally ghosted. Emails are unanswered, and each time I call I am promised that someone will be in touch with me. And I have received absolutely nothing.In talking to others who have moved across provinces to AB, it my story is not unique. It sounds like if there are any issues at all, you are given the runaround and nothing is dealt with.There are tons of other companies that advertise doing what PODS does, and I would really look into those before choosing PODS. All of their call centre employees are also in a work-from-home situation, so it's near impossible to speak to a supervisor of any sort.

Pods charged me an additional redelivery fee that was not part of my quote.I contacted customer service and they said they would reverse the charge and this did not happen.Other than that, my experience with pods was fantastic from delivery to storage to access during your storage to final pick up and delivery. It’s a shame about the billing issue and lack of resolution or I would recommend them.

The move itself went fine, but their bookkeeping is HORRIBLE. Before we booked, we saw there were lots of customers who complained they were overcharged on their credit cards. We decided to pay with bank drafts instead of giving them a credit card. Guess what? The driver who delivered the POD didn't even know he was supposed to get the cheque from us. He took the cheque so we thought that would be the end of it.A few weeks later we were contacted that we still owed the last payment and we sent copies of the cheques which they acknowledged receiving.It is now 6 months after and we get a collection agency letter stating we still owe. Now we have the hassle of proving once again this was paid in full.I thought by paying COD and not by credit card we wouldn't have to deal with horrible accounting and hassles like collections. Unfortunately they still screwed up big time and have wasted a lot of our time not to mention the stress of their incompetence.UPDATE TO THE COMPANY’S REPLY:There is no misunderstanding of the charges. The fees were acceptable and paid by three bank drafts (at original delivery, date of move, and date of pickup of empty POD). The bank cheques were given to each of the drivers. We were later contacted by Danika, the original rep,that 2 of the payments were not credited to the account. She was sent and she acknowledged getting copies of those cheques we gave the drivers. A final demand for payment was received in January and we once again provided proof of payment. This week we received a collection attempt from a collection agency.How are you going to fix this once and for all, PODS?

I had a great experience over the phone with my quote and order! The 16 foot container I ordered had great space for my stuff. The delivery driver (JC or Jaycee or JZ fron Edmonton) was very friendly, nice, and accommodating! Kudos to him for an excellent job! I called PODS to make changes to the pick up date as I had emptied it sooner than expected and it was very easy and was scheduled quickly and pick up was a breeze! Thank you PODS for everything and you made my family's move from East to West of Canada easy! I will definitely recommend PODS!

Tiffany delivered the POD today, she was quick and easy to chat with. Took her all but 10 minutes to offload and change the latch. I can tell she had good experience with driving and maneuvering her truck without damaging anything. Really great to see a women diversifying the driving industry. Keep up the excellent work Tiffany.

I want you to look outside your home at 2am, see that sketchy guy that is undoubtedly high on something? I would trust him with all my stuff before I EVER make the mistake of trusting this company again. They mess up regularly, they harass their customers, they refuse to own their mistakes, and then they charge you AFTER denying access to your property.This has been the most stressful couple months I can recall, and PODS played one of the biggest parts of that.Do not trust them, you deserve better!