Shaw Communications

Switching to Shaw from another carrier was made easy by MJ. She has very good knowledge of the services and was very patient and accommodating.

Can't thank you enough for your excellent customer service Heba. It is so nice dealing with someone in person that is well informed.

We went it to discuss our bill, Jeff was amazing. He was able to lower our bill plus upgraded our modem as well. Customer service was amazing from the whole team. If you need to talk to a Shaw employee, I recommend the cross iron location they are great.

I went to Cross Iron and I got an amazing service. Thank you Oli!

After years of being a Shaw customer in the last two years, we did notice an exponential decrease in the quality of Shaw service and customers care. We did hit the bottom of the barrel a few days ago when an incompetent employee at this store did a hard check of my credit for a $15 data plan and had tried very hard to dissuade me from signing up for this service.After trying three different stores, we have concluded that Shaw uses fake advertising to attract clients to their store. When you ask to sign for their advised great deal, the employees will either try to sell you something you don’t want or hit you with a series of issues so that you won’t sign up for the service and hopefully, you will buy something else. We understood what the employee Jamail was trying to do, and we asked for the manager; he answered that the manager wasn’t at work and we had to wait four days to talk to a manager. When we ask for his number, he did refuse to give us his name or contact information.They are trained to avoid that the management gets involved in anyways to this new sale scam.We did notice this previously on our business accounts, and now also residential is the same; I guess Shaw management doesn’t seem to care about how they make money, and they seem to be willing whatever it takes.Good that we have other options out there, and we will take action and close all our accounts and give our business to companies with a higher level of morality and customer care.Goodbye Shaw.

I own shaw internet and my phone with shaw worst mistake I made in my life I am never going back to shaw again when I swich worst brand ever don't buy wifi or phone service from shaw ever

After decades of being a SHAW customer, I asked for a lower cost build package as they have always had available and provided. They now refuse to provide the more economical packages and I have pay an astronomical amount for hundreds of channels (that I'm not at all interested in watching). My bill used to be $120 with my package, now they say the CHEAPEST they can do is $163, and that is without the channels I actually like. SHAW has lost a decades-old loyal customer over this, its unbelievable in this economy with a pandemic on top of it that these service providers are gouging the general public. I will be accessing the major discounts and Black Friday deals at Telus and Bell to get my billing costs down, SHAW this is a huge disappointment.

A guy name Jeff is very rude in his action as well as his words. We were standing in front of him for long before he assist us because he was too busy talking to his fellow coworker. He told me “you look concerned, are you thinking how are you going to pay the bill, I know this is much for someone your age.” This is very offending and unprofessional.

I am a Shaw customer for longtime but the store service at crossiron shocked me when I inquire about Samsung galaxy A32 5G price . Samsung A32 5G Phone which is on sale on Samsung's store site for $299.99. I called the Shaw store and ask for a price match on the phone cuz manufacturer is selling it for less price and why Shaw is charging still $408 for the same phone. The customer service representative from the Shaw store told me that they are not getting it from Samsung cheaper so they have to sell it with higher price. Does it make any sense? When a manufacturer is selling it for low price how could Shaw sell it for higher prices. Shaw wasn't like this before.

Terrible customer service. Misleading and deceptive terms and customer service. Employees are inconsiderate and will laugh in your face.