Sport Chek

Thanks to Nick for his friendly, knowledgeable service while my son and I were buying shoes. He was patient, understood what we needed and helped us find it. Much appreciated!

I’ve been shopping daily due to the amazing sales and staff to provide me with all the help I can get for a clothing and shoes so far. Their upstairs section is also very good for your outdoors wear. Management and the staff have been very helpful and kind to me and I’ve seen the same respect to other customers when I do my shopping at this location. Thank you all for you hard work and good customer service. I’ll be back as per usual when they have good savings.

Bought a pack of Under amour socks. The quality was really bad. Took them back the manager didn't accept them back said they are like underwear if you tried them on. And I had tried on single sock for 10 seconds. But generally thought they should see quality complaints as product defect and just refund, and not hope to resell the same thing to someone else. Anyways Amazon and Walmart are better should have gotten socks from those. At least they refund when people are unhappy with the quality!

Do not shop here if you need advice or help. I went to the Sports Chek store at Hillside yesterday to buy a pair of Birkinstock sandles. I knew the name, brand and size I needed. However, I did not receive good sales care or assistance. I had to wander around the entire second floor and finally found two salespersons who totally ignored me as I stood there shoe in hand as they were totally involved in chatting. I waited patiently for them to finish as they were the only two salespeople on the floor. I was ignored. Finally I interrupted and inquired if anyone could assist me. I was brought some shoes boxes however one had only one shoe in it. She had not bothered to check. I had to search for the salesgirl all over the floor to please bring me the matching other shoe. I was then left totally to my own devices...even though I would have liked some advice and possibly another size. I had to find her again (it is a large second floor) to see where I could pay. She was not impolite but just totally uninterested and bored. I kept hoping the lack of exchange would improve. I have been in sales and know there is a basic level of civility and conversation required ..even if busy....(and she was not)..A live customer takes precedence to chatting and folding. Do your sales people not receive training in basic helpful customer service? I was not a demanding or offensive customer....and this was an over $260 order. I was nearly totally ignored. I will not shop there again and will advise my friends to not shop there as well.

I had a great experience today. I went in to find sliding shorts for baseball, and an associate was very quick to come up to me and offer help. We couldn't find it right away, so he looked the product up and helped me search the store for it. Excellent customer service, and made for a very quick and easy shopping experience!

Just bought a pelikan kayak from vic hillside store great deal price matched vancover ad.Saved 160 on price when i got home saw bottom was damged cut though should d have looked before leaving store did see some minor scrachs but didnt see the cut . Staff and superviser were great replaced it right away .

Worst customer service. Manager at this store doesn’t know how to talk to customers. I would never go back to this store again. He’s full of attitude. I will send email to main sport check head office

We were upstairs looking for a jacket, and wanted to see a Helly Hansen one that was too high to reach. We had already found a decent Columbia one, and were holding it, when we found an associate & asked to see the HH jacket. After she looked me up and down (I just got off work, and am 12weeks post op on a huge ankle reconstructive surgery so I am in ‘basic’ easy to wear, not so pretty, wide fitting shoes) we were told that with the jacket we’re holding “in that price range” (a $220 +tax jacket) if it’s worth for her to get it down for us to see, because the HH is over $400.I am extremely disappointed with this experience. I have worked for sportchek in the past, when I was in University getting my degree, and I can say, I’ve never treated a customer with so much judgemental rudeness, and disrespect. What a horrible shopping experience, after not being able to walk for months, on my very first outing with me being able to walk with 2 shoes on, & without crutches, in months, was this. Shameful.The only reason I gave 2 stars is because the jacket we picked ‘in this price range’ is great, but 0 stars for the customer service.

The staff at this store are fantastic. I had an issue with a gift card that was printed without a security code on the back, and they were extremely helpful in fixing this issue for me. Amy, Andrew and I forget the other fellow’s name who helped me did a great job and I left happy and with a great pair of shoes in hand. Thanks again to this team for their help!

I do not write many reviews but felt a need to contribute this one as it is well earned. Every year I bring my three kids and wife into this Sport Chek location for ski equipment. They are growing fast so about 60% usually needs replacement and Victoria is not a great place to buy ski gear. When we are lucky, something can be handed down. I am relatively clueless when it comes to sizing ski gear, particularly boots, so we make a point of coming when one of the managers, Mark, is on shift. He knows his stuff. He's usually understaffed and still patiently takes the time to work with us to get the right sizes and types of everything. Last year he helped us understand one set of boots from my older boy (that we had bought from him 2 years ago) were now ok for my second boy (I had thought they were too tight) and so he saved us from buying what we didn't need. That's good for us but also good for the store as we came back again this year and three out of three kids needed new boots (and two needed skis) so he waited until the right time to make the sale. It's been great to have a very personable, knowledgeable person to help with the ski gear who is helpful without any hard sell. We will be back again next year but only when Mark is on shift - my youngest is 9, so I hope he has a few more years at this location yet!