Bain's Service 1993

We’ve enjoyed friendly reliable service from Bain technicians in the past when we had a dishwasher installed. I expected the same courteous service from the dispatcher today but was very disappointed by his abrupt manner and lack of concern of my issue. His first available appointment was 6 days from now. I said I would book it and if I found anything sooner with someone else, I would call and cancel. I tried to explain that the problem was time sensitive because I had damp laundry locked into the washer and I was concerned that the machine would be ruined if I waited a week. He refused to book my appointment because I had said that I would also continue to search for a sooner appointment. My need to continue looking was nothing personal, just an effort to save an expensive washing machine from ruin. The dispatcher was dismissive of the problem and unfriendly and I ended up getting same day service elsewhere. Professional service from dispatch is just as important as the excellent quality service that your technicians provide!

Absolute worst service call I’ve ever had in my entire life, combined with the conversation of the guy working the phone lines. The guy working the desk,/answering phone calls has absolutely no business doing so.If your company offers a service, at least be somewhat knowledgeable about the services that are being offered, and be able to provide some information.I attempted to talk to this company three times, before the service guy came out to my place to “fix” my washer.I told him exactly what was wrong with that, what the error code was….Even what the part was. The guy on the phone tried to tell me that they don’t like their customers to take things apart, or let them know what the issues are until the service repair guy can look at it, OK fine. Wouldn’t even provide me the number for the service guy, or let the service guy call me. Service guy shows up, stands in my doorway for five minutes, charges me $91, to tell me to buy a new washer. Didn’t even take a look at the machine, didn’t even turn it on to check the error code, basically said it was two things, and they were both cost a lot of money.Horrible customer service would not recommend and will tell everyone about this. Don’t bother calling to ask for a quote, because the guy answering the phone knows absolutely nothing. In fact, buy a new washer, I’ll tell you that right now.

I had my dish washer repaired a couple of months ago by Bain's...Madeline was very professional, courteous, friendly, punctual, knowledgeable... I then recommended Bain's to my mother for her dishwasher repair. She is extremely happy with the repairs performed.. Thank you Bain's... so nice to see great service still exists.

Absolutely the worse technical repair company we have ever used. They were called to replaced a hose on our dishwasher and kinked the replacement hose.This was such as easy fix - I know how to do it but needed a “reputable” repair person in order to maintain the rest of my warranty.They wouldn’t warranty their own work after my dishwasher stopped working shortly after their visit. They told me it would take 3+ weeks to come and look at their own mistake and tried claiming that this was a new issue (even though they haven’t seen it yet) and most likely would charge me another $200 because their guy didn’t know how to properly install a hose.Customer service person was very condescending to women and spoke to us like we are stupid even though we have been renovating kitchens and installing appliances for years.I would strongly recommend using anyone else.

Bryan came out to service our new Frigidaire fridge on a warranty call.Very professional, personable, and knowledgeable. After much diagnosis, and interaction with Frigidaire technical support, Bryan arranged with Frigidaire to replace the fridge. The support and information we received from Bryan should set the standard for all people in the service industry

The only reason this place is getting poor reviews is mostly due to the aloofness of the dispatcher is mistaken for rudeness. The dispatcher is great if you know what you're calling for and response time also awesome from Bain's. I had an awesome tech show up at my rental. Thanks to her suggestions I have saved well over $500+ on a newer washer that is failing.

Was very pleased with Bains service. My family has used them for years and you can depend on the job being done right. The technician was professional and courteous. I was a given a check in the day before service and a time frame which was kept the next day and all Covid protocals were followed which was appreciated. I would highly recommend.

I have purchased several large appliances that have been of wonderful quality.Called to get a hinge on an oven repaired (it was failing not broken), they had scheduled someone to come out in three weeks. The appointment was pushed up two weeks. The tech that came out was very polite andprofessional, they took a quick look at the oven and was able to makethe repairs in 10 minutes.I requested details on a broken fridge part and the tech was able to provide me with the part number in minutes.Any time that I have needed replacement parts (dishwasher sprayer nuts, and fridge door handles) and they have had stock with very good rates that are lower then online options.This is defiantly a place I will continue to use and recommend toanyone needing appliance repair. The call out fee is worth it, justexplain the issue and listen to what they tell you can be done.

Phoned in for part availability. Fellow on phone was perhaps having a bad day…?Very curt and not interested in taking my call. That’s fine, I called ‘Reliable’ and bought the part from them. (Fun fact: Bain’s get their parts FROM Reliable.)

By dnis8492July 27, 2018purchased a stove from Bains paid $500 couple of years ago, front burner of the stove shuts off by itself .had Jeff from Bains come out and asked me what the problem is , I told him the problem then he turned the stove on & off a couple times and said the problem was in the board. They billed me $93.00 & have to order parts,charged me almost $100.00 for just standing in my kitchen,turning my stove on. $700.00 they want to fix it. Say goodbye to your good customer,family&Friends. RidiculousFollow up:So we were just about to go and buy a new stove but I thought before we do I should do what Bains didn't do, I opened up the stove and found that the connector to the element was fried . So I went to can tire and bought a connector for under a dollar and fixed it myself in mins . Now my stove works as good as new .So Thanks to Bains and there so called professional serviceman for just bringing me a bill for $ 100.00 . I can't in good faith recommend your unprofessionalism to anyone in the future . Spend more time searching for a reputable company with customer service care...