TOP TIER MOVING AND STORAGE

The worst experience ever! We booked this company over a month before our move. They did not confirm the date with us and we had to call ourselves to confirm a few days before the move. On the day of, they didn’t show up. When we called them, they said they are running late and they kept pushing the moving time the whole day. At 10 pm that night, they wanted to start the move but we were too tired from waiting all day so agreed to postpone our move to the following day. When the movers came in the next day, it was a completely different company who showed up. They probably had to outsource the job as they overbooked their movers, most likely. This is speculation as we were never offered an explanation. The movers expected us to feed them lunch. They actually asked for us to buy them pizza! We were in disbelief. To top it off, Top Tier’s agreement indicated we were to get wardrobe boxes. We kept asking all day about it and the movers kept assuring us it will be provided. When the whole house was loaded, we received a phone call asking us to just load our clothes in garbage bags, which we had to do ourselves! They even had to Uber the clothes as they did not properly assess the required space in the truck. When they unloaded in the new home, the movers took little care of our furniture, damaging some cushions and leaving some furniture dirty. In the end, we didn’t even receive a call or apology from Top Tier Moving & Storage and no offer of compensation for the situation. I will never recommend this company. Beware of what you are quoted. This company overbooks and outsource their jobs. Very disappointed.UPDATE:After posting the review, Michael from Top Tier reached out to us right away to offer his apologies and hear out our concerns. I have to say, he took ownership of the issues and offered us compensation for the trouble and damages done because of the move. Also, more importantly, we can see that he is trying to resolve the problems to make it a better experience for future customers. Michael turned it around for us and we have a changed view of the company moving forward. Well done Michael!

The team at Top Tier did an excellent job from start to finish. They showed up on time and were fast and efficient while still ensuring all of my items were packed and moved with the greatest care. I’ve moved a lot in the last ten years and have not had better service then I did with Top Tier.The move team was also very friendly and informative as to what they would be doing and the process in which it would be done. I would highly recommend them and will be using them again in the future.

I've used Top Tier Moving twice so far and both times has been an amazing experience! Very professional, super accommodating and it was very quick and easy . Both times they came early, helped me finish packing and were taking such good care of my furniture. I didn't have to worry about anything getting broken or any floors getting scratched. Definitely recommend their service and would be using them again in the future!

Just my fair review about my experience with top tier movers. There moving team was awesome they were very professional, helpful and dependable. Also very reasonably priced! They moved my mom from Toronto to sudbury last week with no problems. They showed up on time, wrapped everything safely and delivered it quickly. Even the staff at the complex where my mom was moving to commented on how polite & professional the movers were. I would recommend this company. Thank you so much top tier moving . ALAX

I recently got my household goods moved from Whitby, Ontario Canada to Beaumont Texas. The rates were reasonable and the service was satisfactory. There was some holding and storage involved due to delay in border crossing but I was kept informed at all times . The crew that finally delivered my luggage in Beaumont were super good and friendly. Overall my experience with Top Tier Moving was good and would definitely recommend this company for your moving assignments.

How about you contact me for a change Mr. Owner, maybe then I'll get an answer????????????? Do you really respond to a customers concerns because reading all your responses I don't think so. STAGED.YOUR COMPANY DOES NOT RESPOND TO E.MAILS...…..RayThis was the worst move ever. We were quoted by a representative who visited our home ( Mike) . He saw everything we had including garage items. $1,400.00 . We had everything packed and ready to go to Innisfill from Newmarket.They sent a 26 footer. The day of the move we were told that's the largest truck available, we said it looks to small. They looked over the house items and proceeded to move us saying it will all fit. We new it was not all going to fit, they did not even get the House items in the truck, never mind the garage back yard items per the quote. So then were told to get a friend with a truck maybe or it will be $139.00 extra, turned out to be ($700.00) extra because that was hourly. So it was $2,100.00 maybe more to move 45 min away.They didn't think it would take more then 8 hours to move a 2,500sq three floored house when quoting. It didn't all fit. When arriving back in Newmarket for the balance of our stuff thats when we were were told $700.00 take it or leave it. We had no choice after arguing on the phone with dispatch and Mike over the extra price on a cell phone 8:00 at night in the street, putting my wife into tears. They had the nerve to talk over her and argued with her.Then the movers proceeded after about a 30 min delay waiting for dispatch to confirm. They just through everything left In the house and Garage, not packing properly and again left items we had to go back for in three trips in my car. Don't QUOTE what you can't do and then rem the customer who is already stressed out.VERY DISSATISFIED CUSTOMER.CLAIM processed Nov1, 2018 still pending Feb 15, 2019. No one has even looked it yet. We did get a $175.00 offer in cash a month ago which wouldn't cover the Labour. I have several e-mails saying their going to fix it but still waiting. They complained because I sent an e-mail a day, trying to get this resolved and my property fixed. It takes 1-2 months sir. well it's now going on 4 months.October/2018 ClaimI am submitting a claim for damage to my New Garage Roof (Siding, Soffit & Shingles) caused by your truck driver who was parked and off loading when he for some reason half way through, he wanted to adjust the position of the truck for offload, on October 25, 2018. Instead of pulling forward to adjust he went straight back into the corner off my Garage as you can see in the pictures, even with three people yelling at him. That's why you have mirrors also.Origin:, Newmarket, Ontario, L3Y 5T2Destination: t, Innisfil, Ontario, L9S 2G7Move date: October 25, 2018Name: Karen & Ray - Owners.Please put a rush on this as Winter is coming and water damage is likely with Roof damage. Any further damage cause by a delay in responding to this claim in a timely manner is your responsibility.If you need any further information please let me know.Ray Johnson

I used Top Tier Moving last month for my first move. They we're very professional and punctual making my move very easy and stress free. Without hesitation I would use their services again in the future. 10/10 experience!

I would like to thank Micheal from Top Tier Moving for helping to coordinate my second move within a year.The expedition of staff went very well, the packing and moving of my personal belongings went smooth.The challenge in all moves today would be the downsizing in homes.Top Tier Movers were professional and careful with very sensitive objects, in the tightest of staircases.The wrapping, packing and unloading were a feeling of safety both leaving property and taking possession of new.As for the one day move was exactly equivalent and consistent with both of my moves.Thanks Top TierChris R.

We used Top Tier Moving to move my boyfriend into my condo. The movers were fast, efficient and careful with his furniture and belongings. All of the staff are easy to deal with and all in all the experience was seamless. Would most definitely recommend!

This company was the worst business I have ever dealt with. I moved in 2019 and I’m still upset about the experience with this poor excuse for a moving company. Do not use them under any circumstances.And no, Top Tier, I’m not taking down my review this time. I’m sure you’ve ruined other peoples lives with your fake Google reviews. Don’t be fooled people , run away from these crooks.