American Income Life Canada

DO NOT FALL FOR THIS SCAM!! It took 9 months to be approved" but a monthly payment was being taken that whole 9 months. Once I was approved they dropped the amount I would be eligible to receive exponentially (good ol' bait and switch). They refuse to cancel my policy despite multiple calls

I started a life insurance policy well over 20 years ago and they made a mistake by withdrawing my premiums from someone else's account. Not a big issue we all make mistakes but now my account was short and I could not afford to get caught up so now they have been charging me interest on the arrears (don't forget I did nothing wrong) I refuse to pay interest on something that was their error. This happened about 20 years ago and they are still after me for interest. Years ago I called them and after being on hold for 3 hours then talking to a representative who was quite rude still got nothing accomplished. A representative came to our house about 7 years ago and she was very nice and said she could take care of it, well low and behold they are still sending me a bill for the interest every year. These people are terrible to deal with. I truly recommend staying with a Canadian company. At least we have compassion.

Terrible cuatomer service. Take weeks to get back to you. Are unable to answer the most basic questions. Kept getting letters saying they tried and contacting me by phone to upgrade my life insurance, when in truth they never made a single call. They have no communication between each other. Many redundant phone calls and letters.

ATTENTION agent Gabriel Natha FORGED SIGNATURE of my wife. Gabriel Natha deceiver promised that my family next policy will increase in 10$ I received bill 320$ instead 150$ . On my text why? he said that he broke jaw and will figure out it later. In two weeks I asked him again, just write me. I didn’t get anything clear. Main office doesn’t care about it also just doesn’t mean anything sorry. Also they responded about false signature as that’s ok.

By far the worst company I’ve ever dealt with by far, both Calgary and there BC office don’t return calls or ever pick up the phone. Lady who signed me up for my policy’s used to text back but since canceling I can’t get in touch with anyone. Plus I was told 30 days notice to cancel and now I got bill saying they want 2 months more payments

My friend gave out my number and name without permission.. at first I was intrigued but he was VERY persistent and basically demanded he wanted to speak to me immediately. I was very busy at that time so I said not yet.. he asked to contact me in a week, I reluctantly agreed because I already have life insurance... he texted me and I intended on replying and hearing him out until he called me 4 times in a row while I was putting my son to bed. Fast forward 2 weeks and he passed my number to someone else within the company which I did NOT agree or permit to. I am actually p*ssed off. This is borderline harassment And horrid service. I want NOTHING TO DO WITH THEM.

Food was delicious as always. We enjoyed the tempura prawns. Heads up...the mango flavor bubble tea isn't sweet mango anymore, they are serving a sour mango". We didn't love it

If I could give this no stars I would . I Would not recommend it at all . We had a call with one of the people who worked with American Income Life Insurance and she told us it would only be $80/month this morning my significant other looked in his bank account and American income life insurance took out $100 and they do this every month . We are currently trying to cancel it but our insurance person hasn’t answered us at all ! Very very frustrating!

If I could give 0 stars, I would.My husband & I received questionnaires from AIL via mail in an unsealed envelope (it wasn't opened during delivery, it hadn't been sealed prior to delivery), allowing anyone who came in contact with the envelope to view our personal/sensitive information - I informed AIL & their response was this is a Canada Post problem & questioned why I was even concerned. I asked if their process is to put documents in an envelope with the expectation Canada Post will seal it? They refused to take responsibility and spoke to me in an extremely unprofessional manner.The questionnaire I recieved was for a condition I've never been diagnosed with (my lab results, as part of the application, didn't indicate I had this condition either). I asked AIL why I was sent the questionnaire, they couldn't give me an answer. Out of precaution, I made an appointment with my GP who confirmed I don’t have this condition. This resulted in a waste of time, I booked an appointment to confirm information I already knew, taking appointment time away from those with medical needs & my GPs office was the last place I wanted to visit due to potential COVID-19 exposure.We decided to cancel our polices. As my husband was approved for a portion of the policy we had made a couple of payments and were to receive a refund. The refund wasn't deposited into our account on the day we were told. I reached again and had to wait another week to finally receive it (the refund took nearly a month to recover).If I were to write all of the concerns we experienced, I would be writing a novel. We never once received an apology for the horrible customer service and were only met with excuse after excuse.This week we both received three text messages each, similar to the following:Hey XX. This is XX, I'm the senior quality manager for American Income Life, your life insurance company. I know they reached out to you a few days ago. I saw that your policy was cancelled. This specific policy is very hard to get in for. If for some reason you are one of the few that cancelled because of affordability, it is easier to adjust your premium to the minimum, so you don't lose all of the money you put into your policy. Just text me back letting me know you got this message. We have your policy up.Although this isn't the reason we cancelled our policy I find it very unprofessional & insulting they call out those who cancel their policy due to affordability, specifically writing 'If for some reason you are ***one of the few*** that cancelled because of affordability'... I was stunned by reading this, way to make your clients feel good AIL!I finally responded letting the rep know we cancelled due to customer service and asked what they meant by 'so you don't lose all of the money you put into your policy'.The rep responded, without answering my question, with: 'I apologize for the confusion, you won't be drafted. Please disregard the message.'I responded 'what do u mean I won't be drafted?' I've not received a response.Overall, I don’t have one positive experience to say about AIL, in the four months from initial sign up to receiving these last text messages this has been an awful experience.

AIL is a terrible company, avoid them. Living in Regina SK the reps from Calgary come out lie to you and say they are 'updating' the information in your insurance profile only to find out 40 days later that they have sold you way more coverage. When I called to cancel the new coverage the call center says ooh honey