Water Depot Bracebridge

Fantastic company! They take care of everything for us, we don't have to lift a finder. Every few months I get a call and they schedule a time to come by and add salt to my system and make sure everything is working property. Staff is always nice and professional. I highly recommend them.

I was thoroughly impressed with Eric and his team from start to finish. They took my wants and needs into consideration when recommending a water softener, and were very prompt on more than one occasion when I thought there was an issue (which was not their fault). I would HIGHLY recommend using Water Depot...it felt like a small business, but with corporate service levels.

Waters good but $4.50 per bottle I can get to cheaper somewhere else.

We have better water quality at our cottage than at home thanks to Eric and his team. Eric has taken two steps to get the quality above our expectations, and in the process given us an exceptional experience. We have had the system for 5 years now.- When shopping for a system, we had spoken with another company and felt their approach and costs were not what we were looking for.- Eric took the time to come to our place and helped us understand how a water purification system would work at our place, consider some important questions about what is needed, and also explained what was NOT needed, and what options we could add later if we subsequently determined they were needed. The result was a lower cost system which gave us better water quality with lower PPM than the jugs we were buying! Our water tastes better at our cottage than at home.- After 4 years, Eric's service team checked the system (we have higher particulate levels in our lake) and we discussed and decided to add another filter, which also extended the life of our existing filters.- The attention to our water quality sets Eric and his team on another level. I am so pleased instead of 'buying a system' that I bought a service. I have worry-free confidence my water quality is always safe and at a high standard. (and that it tastes great)- Eric has managed to assemble a team of like-minded staff who all have the same helpful and personal customer-first approach. When our additional filter was installed it didn't seem to perform as expected. I spoke with Dave at the office and, instead of any hesitation many companies often give, he quickly said 'that is not acceptable and would send a technician to figure it out'. Jeff came and examined the filter and determined a new setting, AND also examined every other filter AND replaced the main filters to ensure we could observe the water over the next 2 weeks to determine we had gained the quality expected. The team worked seamlessly in my experience and the water quality is now beyond what I was expecting.- I highly recommend Water Depot Bracebridge for ensuring I have the right system to give me excellent water quality and for the great customer-first experience over the years I have had their system and service.

This was my first visit to the store. Erin had all the answers to my questions and most of the parts to rebuild my old system. What wasn't in stock, Erin said she would find it for me and she did. You know you are at the right place when every customer that comes in is know by their first name. This is the way all customers should be treated. When we build our new house, Erin will have all my business.

We recently hired Eric and his team to put a filtration system on our home water system. The water coming from our well had an unpleasant odor, which Eric and the Water Depot team quickly solved. Best money we have ever spent on our house!!!!

Absolutely BLOWN AWAY with Eric and his team, from the minute I picked up the phone to the time the installer ( Ron ) left was super fast, super professional, terrific pricing, expert install AND NO MORE LUGGING JUGS OF WATER TO THE COTTAGE !!! The water is crystal clear !! THANK YOU!!Yaaay Eric for running a fantastic business

Awesome placeStaff is AwesomeEric is the Best he goes out of his way to return calls and will explain what he can over the phone.Very HelpfulThanks

Exceptional Customer Service! As a person who works in the hospitality industry, customer experience is everything to me and I have high standards - they always surpass them!So kind, helpful and gets us in and out in a prompt manor. I normally have one of my kiddos and Erin knows their names and greets them, chats with them. My daughter WANTS to say hi to Erin and go to the water store". Erin makes our mundane errands fun :)The product is also just as important and I can't recommend it enough. We live in Gravenhurst and it is SO worth the short drive to get our water from Water Depot. You can't compare the taste to any other company or grocery store.So thankful for Water Depot for being in Muskoka!"