Brentwood Medical Clinic

This medical office will ghost you for over a week when you're in desperate need of a medication refill, and their office will no longer takes calls from patients. It's actually disgusting how little they care considering they are a medical office responsible for the health and well being of actual patients. Do better. Your office is lazy and the service is pathetic.

They do not answer their phones. When I walked down 10 minutes later they only had 2 patients waiting to ge seen. The patient ahead of me had prescriptions that were faxed over a week ago that still weren't processed... the pharmacy faxed again earlier today and the walkin clinic still hadn't received it. The patient asked whether their fac machine was broken and the receptionist said maybe. And just to wait maybe a few more minutes". At this point I realized there was a second receptionist behind the desk doing nothing.I asked if I could see a walkin doctor at 1230 and they said the doctor had already left! Then a new patient behind me asked how he can make an appointment if they dont pick up their phones! Better off going somewhere else"

UPDATE: changed from 2 to 1. Receptionist was not helpful. Flat effect. Informed of update but no calls or emails received. Calls are not even taken. As it is always not available. The only way to connect is in person.It was tough to rate this clinic as i only visited this clinic twice. It’s nice to have a clinic in a mall but expect alot of people as it’s in a highly populated area. 1st time i noticed there was 2 unit clerks and the 2nd time there was only 1. I can feel their frustrations dealing with patients over waiting times. I was fortunate to have a gp assigned after 2 years wait through Divisions of Family Practice website waitlist. My doctor has moved practice from this clinic and i noticed there is another moving also leaving with 4? left. It’s a shame as they dwindle down leaving the highly growing resistances looking for another option. I suggest another clinic or urgent care. Use Medimap for clinic or Erwaittimes for urgent care wait times.

This place is the worst clinic you could imagine. Dr Li is so irresponsible and horrible even as a person. She doesn’t care anything aside from money that she can get from taking pregnancy woman (especially from those traveling to Canada to born their child here in order to get a Canadian passport) This place deserves a -100 score if possible. If we had any choice we would never stay with her as our family doctor. After Covid, it became even more worse. No one answers the phone and your call will just goes to an auto voice instruction saying the best way to book appointment is on their website. Ironically their online booking system is so messed up - we booked an appointment for our daughter’s vaccine and even received both confirmation that mail and reminder email. On the day we arrived, we were told Dr Li does not even work that day! What a joke! And it is just an example of many. Even if you are lucky enough to see Dr Li, the only thing she’ll say to you is you are fine, all your problems can be fixed by your body itself and send you home within 2 mins. Can’t believe people like this can even be a doctor. Warning! Stay away from this place and Dr Li.

just had an appointment 12:40 today. I arrived 15 mins earlier and did the check in. After 20 mins wait to. The guy who at the front desk told me that I didn't check in with them. Very poor service. What is the point of making appointment for seeing the doctor. Still waiting now and 1.5 hrs passed already. don't really recommend this clinic…Since I have no choice because my family doctor is here. really bad services

My wife has been going to this clinic for years for her high blood pressure pills. Then a few month ago her usual doctor left and she started to see Dr Khawgura. About 10 days ago my wife asked to have a phone appointment. She ran out of her pills so she got an emergency weeks worth. Then Dr didn't call and wife phones many times to no answers. Emailed also. They said they faxed the perscription to our perscription place and nothing. Wife finally had a call yesterday with the Dr. And she was supposed to fax our drug store to make up the order. Nothing came. So I drove all the way to Brentwood from Surrey our new home and asked for the perscription for my wife. He finally found something and printed it for me. I went to my pharmacy and they said this is over 2 month old perscription that has been filled out so far. So I went back and showed the desk guy this was the wrong date all together. He then found an up to date one and gave it to me. I had the order done at pharmacy. Turns out it was the wrong pills. Wife takes 2 types. Its the one she ran out of is what she needed. I had to get another week supply to look for a new walk in clinic. The pharmacy I visited told me now this clinic has all sorts of confusing messes that many people complain about.

Cannot give less than one star, but they don’t even deserve the one. Worst service ever. They booked a televisit only after being contacted by my pharmacist. And on a day I was not available without getting confirmation or asking what time would work. When I emailed to make another appointment no response. You cannot talk to them on the phone as there is no such option. And when I went there they were closed, on a Friday. Following a long weekend. Despite the fact that their website even listed which doctor was supposedly working. My previous visit I had to beg them in tears to help me as I was in so much pain and it was after 11am and they said walk ins were closed?! And another time I made an appointment for one thing and got injured the night before the appointment, they refused to see me for 2 problems in one appointment despite the fact that that was my only day off in the next month. I have tolerated these unprofessional experiences because I don’t have another doctor here in Canada. And they maybe have a couple of nice receptionists and one decent doctor. But I have now been off my meds for a week due to this incompetence. And it is becoming a serious mental health concern that is affecting the rest of my life. There is no care or compassion from this place.

We had an appointment on June 24th. We showed up half an hour before but the clinic is not opening. It’s not only for us, it’s for at least 4 patients. It’s ridiculous that I had to take one day off and travelled 2 hours for this appointment. Can you explain? Do you understand how much trouble to me with a 2 months infant and needs to get her vaccinated? Can you do your work or not? How hard is that to make an appointment when you guys are open?

If 0 star is possible, I would leave it here. Absolutely worst service and incompetent people (doctors and staff alike) working there. Phone number doesn't go through to the office, just tells us to leave an email or call 9-1-1. Left an email for a doctor to get back to us, no response. Found out later that the doctor (Wei Li) never even got the email from staff or any other method. When asked about it the doctor said no

Don’t come here guys. ALSO DON’T LOOK AT THEIR ONLINE WEBSITE FOR WALK IN TIMES. I tried to call to ask if the walk in capacity was at the limit but phone number only gives useless automated information. The website says it updates every 5 minutes but it still said walk ins accepted until I stepped foot into the clinic and they turned me away. Kensington clinic is more reliable than this circus show. Walked 30 mins here just to have my time wasted. Pathetic.