Le Chatel

Horrible. Water outages almost weekly, the wait for the elevator is around 10 mins (this is IF all elevators are working because usually there’s always one broken), packages get stolen ALL THE TIME, the backdoor rarely ever works and random bursts of fire alarms due to a malfunction. There are tons of other apartment options nearby for similar prices and better conditions so choose carefully.

i will definitely give them 0 star if there were that option. Building itself is okay, secure buddies are nice. HOWEVER, their agents really sucks. did nothing about the apartment repair, no action for the loss of the packages. Rude to residence, and always ask them to email as if they are really that busy while delaying you on the email waiting list". postpone you for several weeks so that you have to explain the same things many times. So " effective" and " kind""

First of all, I am not pleased about the satisfaction program implemented by this company. It has done nothing for us so far.These landlords never reply to our emails and we are obligated to fight for ourselves.The building concierge is SO rude. Today, we asked about replying to our emails that were sent last month and her exact words were: “do you think it is me who reads emails? what do you expect me to do about this?”Am I supposed to know who she is or what her job is? I was just asking for help — I am CERTAIN she knows who I can contact for this information. Plus, she said to resend the email so she can read it later. She literally lied to our faces.Would give 0 stars if I could.

It's a shame that they managed to make the living experience a living hell in an attractive downtown location. Where shall I start:1) I get a notice around March stating that balcony repairs will take place on the entire building between March and June 30th. That is happening during a pandemic and a curfew where people are required to work remotely. Besides the psychological pain from the construction from 8 in the morning, there is no way you can carry out your job and have meetings/Then, they never finished by June 30th as promised and when I asked the administration, they told me that they should finish supposedly by September. When I told them about their notice, they said that was only for one side of the building although the notice CLEARLY stated it was the ENTIRE building. Yes, they used the word entire" in the notice which is a big word in this context.I have elderly family coming with health issues and they cannot tolerate such noise and can't simply leave the house in the early morning. This created a whole new problem for me and consequently with additional expenses to come up with an alternative plan.They could have at least been accurate with their notices

Lived there for one year.Today I contacted the building office for a proof of residency letter. The lady on the phone was very friendly and approachable and I received it ten minutes later.I have to say that they are very efficient and for that reason, they deserve five stars.

If there's -5 stars, I would defenetly do it regarding the old ladies that work in the administrations, They make you feel like you're working for them, or you are asking for a favour.+ the construction noise without any refund or recompenses.I have been living there for almost 2 years and I confirm that all of them are a bunch of scammers. They simply just want to take your money for nothing. When you ask for maintenance or anything, you have to be prepared that they will act only after a week if you have the chance.

Run away! Old bad building, and worse administrators! They ask you for Two-month rent as deposit which is ILLEGAL in Québec! They may say that after the deposit you don’t have to pay for the first and last month’s rent, but they will still ask you for the last month rent and threaten you! Do not give them that money! Find law support if they violate your right!

A very unhealthy and uncomfortable place to live in- 6 months of balcony repairs with intense loud jackhammer noises from 8 in the morning. All happening during a time in the pandemic where mobility is limited and people have to work remotely. No sort of precautions or compensation offered by the administration.They also misinformed tenants earlier by stating that the construction will end in July until I learn later it's extended to September at least.- No security in mail area. You can have your packages stolen very easily.- My AC broke down in the heat wave and no technician available until after more than 10 days. Administration didn't have a temporary unit to offer to me. I can't believe the building is at the mercy of one technician.- Elevator outagesAdministration don't care about the tenants, their comfort and do very little to improve the quality of residence there.This is the real life version of The Shining". You can easily lose your mind here in 2021."

I would like to give 0 stars but there is no such option so giving 1 star.I lived in this building in Apartment no 1808 for 1 year until my lease got ended. When I was leaving the building the management checked the apartment in front of us and then they initiated the refund process.When we reached India first of all the check was provided to me way late from the time which I was given, secondly even after the apartment inspection by the management on landlord's (Alessandra Crecco) comment a huge amount of 200$ as cleaning fees was deducted from the security deposit amount.When asked they told that they re-inspected the apartment and they found the appliances in the apartment dirty but I was given the appliances in the same condition which is completely unfair.Tenants I would like to bring this to your notice that as per the Quebec Civil Code law you are not obliged to pay any security deposit amount to the landlord or building management. (Attaching screenshot for reference)Also if you want to be on the safer side click the pictures of everything inside the apartment first and mail them to management.The building management only speaks for the landlord and not for the tenants which is not fair. If someone lives in the apartment for one years the apartment will not remain as clean as new.Deducting such a big amount of 200$ is just cheating as they knew that we cant come back and fight for it.Attaching some pictures of the apartment.