Bruce Ford

All my experiences with Bruce Ford employees for the last several years have been positive.My latest dealing was on October 24, 2016 at which time I dealt with Jasmine Peverill. Jasmine is always pleasant, cheerful and helpful and this time was no different. Way to go, Jasmine!

The staff at Bruce Ford are always friendly and knowledgeable, going out of their way to make sure you're satisfied with your visit. The work is always good quality and whenever I need maintenance done on my vehicle I always trust Bruce Ford to get it done right.

You want a better review? Have someone contact me better then your service advisor Ross. As stated today,you are getting a one star based one my convo with Ross. Like he said I don’t care where you go.

Bought a used 2013 Ford Fusion from Alain.Real smooth talker.Had issues with the car about 2 weeks after I purchased it.Been there 3 times in less than 5 months.Found out yesterday that the car needs 1000 worth of repairs including a wheel bearing.Bruce refuses to fix these issues.Lynn from service said that it's a used car and not a new car so it isn't their problem.Less than5 months with this car and only 6k put on itFound out that they also..do their own safety checks before selling these defective cars.Buyer beware with this bunch of crooks.Update July 21...left messages everyday and absolutely no response. Real juvenile attitude there.

unpleasant. People be warned they try to bombard you with fees and sell absolutely nothing. In my last experience they wanted me to pay 2400 dollars over MSRP after military loyalty and other discounts and this is how they treat their loyal customers as we bought a brand new truck In Nov.SEE HONDA

In regards to Bruce Fords service department I had never experienced any issues concerning the quality of their work over the close to 3 years I was a customer there, however I found their pricing in need of close scrutiny on repairs other than standard maintenance items.For example, several years back I needed a repair done and was quoted $1300 in labor which I knew was overly high for the job. When I said no thank you they quickly dropped the labor charge by $500, it was nice they lowered it but why had they tried to overcharge the job in the first place? What if someone without the knowledge didn't know it was out of line and had just accepted their first $1300 quote without question? Second example, they quoted me 2.5 hours of labor for a transmission service, my last Ford dealer charged me 1 hour labor for that same job, same vehicle ( I still have the receipt proving this). I know hourly rates vary and go up but the required time to do a job doesn't magically more than double. Their service writer was full of excuses as to why they needed to charge 2.5 times longer to do this job than another Ford dealer did. I decided I didn't need the stress of trying to keep the local Ford dealer honest and getting an argument half the time so I have now moved my business elsewhere. I had always taken my Fords to a Ford dealer over the past 25+ years because I didn't think you'd get any games there. Caveat Emptor.

I must say that I have always received the best service from Bruce Ford Middleton NS.Each member of Bruce Ford ( Scott-GM, Alain-Sales Associate, Barrett, George, and Ross( parts and service), and Cynthia( finances), as well as all other members.Scott and Alain are always the ones my husband calls and goes to when making a vehicle purchase. We have purchased a total of 11 vehicles over the past 8 years from Bruce Ford in Middleton. Scott and Alain go above and beyond to give my husband and myself the very best deals possible. They are extremely knowledgeable and professional and very kind and courteous. I love how they take the time to get to know me and my wants and needs, and they always manage to find the perfect vehicle within my husband’s an I price range.My husband an I will continue to go back to Bruce Ford Middleton.Thank you all the staff of Bruce Ford Middleton.

Please read this review ENTIRELY.These guys REALLY screwed me over on vehicle financing. I purchased a 2013 Ford F-150 solely for the purpose of credit re-establishment, which was well known to all involved from the beginning. The application was accepted but with a high interest rate. I was dealing directly with the finance manager (Cynthia) who recommended putting a co-signer on the account to take advantage of a lower interest rate. My wife agreed to co-sign the loan. When the paperwork came through for signing, they had my wife listed as primary applicant and myself as the co-signer. I immediately questioned the paperwork and was assured by Cynthia that it would not matter whos name was primary, it would be reported to both credit bureaus regardless. 8 months later I discover nothing has been reported to my credit bureaus, it is solely reported to the primary applicant (my wife). After talking with the lender, they have advised there is nothing they can do on there end, as this was a signed contract provided by the dealer. I did manage to reach out to Cynthia at Bruce Ford and explained the situation. I was told she would contact her lender Rep and get back to me, which has not yet happened. I have tried to reach out several other times via phone and email with no response. This situation seems very much like they knew EXACTLY what was going to happen but couldn't turn down a sale. BOTTOM LINE....if something doesn't seem right, it probably isn't. Make sure you know the details before signing any agreement, despite what you are told...if you have questions, dig deeper until you have the answers you are looking for, despite somebody's words....its quite apparent not everyone regardless of their position, has knowledge. I will update this post as necessary depending on the accountability of the company and the mediation of staff to resolve this issue. I will indeed give credit where credit is due if they make this right, otherwise this review will remain.☆☆UPDATE☆☆ I did hear from Scott (General Manager) this morning, he was very friendly and the conversation was brief but he is aware of the situation and agreed to make things right"...stay tuned.☆☆UPDATE☆☆ These guys pulled through as promised! The details of the new deal are private and not necessary to post here....that being said

I have dealt with many dealers over the years and this one is by far the best. I get all my maintenance done there. Good work. I just bought my new vehicle there. Great deal. Honest and fair sales staff. George and Scott are the best. I highly recommend this dealership.

Great Customer Service! Breanne was pleasant and very helpful. She even registered me in the Rewards program which will end up being a welcomed savings. And a big thank you to the the driver for getting me back to work. Great staff all around.