Toronto Eye Clinic

Guys, Payman is professional and helpful. I got refund on the defective glasses. Thank you Payman for your friendly and professional attitude. A friendly note for Neda & Nader, Yes all customers are not always right, but some customers can sometimes be right. Please help them; not fight them.

What a wonderful experience! Easy to talk with , modern and advance equipment on my examination. Dr. Ly was phenomenal and her approach to my medical needs made me feel secure. I can honestly say I have found a perfect eye clinic for my needs. They had Fantastic options on my prescription and outstanding speedy service.

We had an emergency over the weekend and the reception were able to accommodate an appointment within an hour Monday morning, just after we had tried dozens of other locations near by our home that weren't so empathetic to our situation.The doctor was able to identify the issue and prescribe the medication, which just in a few hours after application already showed results.Clean place, nice staff!

After looking for a new eye doctor for a couple years I was happy to finally find Dr. Bregman. Dr. Bregman was incredibly thorough, kind, and helpful. With her help, I was able to get a new prescription that allows me to see better and try some new contract lenses. I will definitely be going back!

I recently had an eye exam to update my prescription and picked two new pairs of glasses. The whole process was very quick and smooth. The doctor was very professional in explaining to me how I should take care of my eyes, and the store staff were very helpful in picking frames. I have always had trouble with frames sliding down my face, or with heavy frames feeling uncomfortable, so they helped me find a pair of light titanium frames (and even added custom nose pads!) which fit perfectly.

I am very impressed with the whole set up! The staff were friendly and Dr. Ly was very thorough and patiently answered all of my concerns. I was also impressed with their OCT scan because at all of my previous optometrists, this scan was not an available option.

You are in good hands here!I have seen both Dr Bregman, and Dr Marcovitch at this clinic going on 5 years. The standard of care they provide is impressive. They are professional and thorough. The front-desk staff is also kind and accommodating.Thank you TEC!

A GOOD INITIAL VISIT TURNS INTO A HORRIBLE OVERALL EXPERIENCE!!My first visit to the Toronto Eye Clinic was 10/25/2022. I took my elderly Mom for a full eye exam. She had the Ocular Coherence Tomograpy test followed by the standard eye test with Dr. Peter Spear. He was professional and knowledgeable and seemed quite genuine about Mom's eye health.I decided to order her glasses at the same time, one stop shop. The staff members assisting us were helpful so I decided to fill my prescription issued by another Doctor and hadn't yet expired. (under 11 months)THIS WAS A TERRIBLE MISTAKE ON MY PART. I have worn glasses all my life and I had never experienced anything like this before. Progressives were suggested for me. After 2 attempts there was something still not right with my glasses. I voiced my concerns to the staff and subsequently it was escalated to the Manager(I believe her name was Nadei) or something similar to that.She verbally humiliated me in the presence of other customers by raising her voice and accusing me of abusing their customer service policy. Instead of trying to resolve the issue of why my glasses were not working for me she was busy attempting to upsell thinner more expensive lenses. Horrifying and disgusting!!It was the most unprofessional, disrespectful and condescending behavior that was ever directed to me( a paying customer)Nadei was unapologetic for her behavior and now I'm left with glasses that are not serving me welI.My Mom purchased her glasses here. I also referred my brother after my initial visit and he had his eyes tested and also purchased glasses. They were both horrified that I was treated with such contempt.Despite the despicable experience I decided to book a thorough eye exam with Dr. Peter Spear on May 11th, 2023. I had all applicable specialzed tests and standard eye exam. Prescriptions were issued for glasses and contacts.The Reception Desk offered to order a trial pair of contacts for me. Against my better judgment I said yes. It's June 18th, 2023 and I have yet to receive a call from the Toronto Eye Clinic. I followed up 3 weeks ago and was told only the left contact came in and they were waiting for the right eye and someone would call me when it's ready. Still waiting...As with glasses, I've also worn contacts for a long time and I know for a fact that ordering a trial pair does not take over a month.I believe the Reception Desk was instructed not to proceed with the order. Again, they offered.If you were to add up the amount of money spent by my Mom, brother and myself it would be in excess of $2000.The experience has left a bad taste in my mouth. This is definitely not the way to increase your customer base. Customers are the backbone of every business. The manner in which I was treated tells me I'm of no importance to this establishment. I will not lose sleep over this terrible experience but I felt compelled to shareI'm trying extremely hard not to think that my skin colour had a role to play in how I was treated but perhaps that's a reality I need to consider.

I had high hopes for my next pair of glasses to invest in, and my experience at this clinic was nothing short of extraordinary.From the start, I never felt that I wasn't paid attention to - the front desk staff greeted me quickly, and I was promptly attended to by multiple staff members on the floor. (The ambience of the clinic is impeccable by the way - spacious, modern, bright, and clean).The staff gave me all the freedom I wanted to try on lenses that would suit my style and practical needs - being helpful and giving suggestions, but not in an overbearing way which was really refreshing. In terms of selection, I was honestly pleasantly surprised - I have a low nose bridge and rather wide set eyes, and still they had options that I felt looked really good on me. Not only that, they can order lenses with a custom nose bridge that would suit my face, and even the lenses can be customized to line up perfectly with your sight needs. They have a wide variety of luxury and 'regular' lenses so you will definitely find something within your budget without having to compromise on style.My glasses came in way quicker than I expected. They helped mold the arms of the glasses to fit my face perfectly, and the staff carefully explained to me how to care for them so that they would last a long time.Overall I'd recommend this clinic to anyone looking to have an attentive and comprehensive experience looking for their next pair of glasses!! I even brought my mom here and she purchased two pairs. Thanks so much Toronto Eye Clinic!!

This clinic should REALLY be a walk in clinic. They already serve emergencies and other difficult cases and right when you walk in there's a sign that says that your appointment may take 2-4 hours (!!!)I had a non vision eye related case and it took 45 mins for the assistant to see me for check up and then had to wait more for the doc only to find out I'd be lots of $$$ out of pocket if I wanted to do it. So I left. Difficult to find parking too.Only good part is that the secretaries were very nice and patient.