Woofs ‘n Wags Donald

In 2020 I purchased a 10 pack of doggie daycare visits. I had not used them all up and had about 4 visits left this year 2022. (I have 2 Mini Schnauzers. Pepper &Farley) I had recently used up 1 of them (altogether about 7) so about 3 left. They told me when I went to book that they were not going to honour it anymore. (I guess because it had been 2 years) Keep in mind that it was not a gift card that I purchased which expires after a year and that we were locked down for a period of time in 2021. Just disappointed with my experience with this business.

After attempting to contact the St. Annes location with no answer, I called this location to book a grooming appointment for my dog. Once the appointment was booked, they contacted me almost 1 hour later stating that they have to cancel the appointment as the groomer did not feel comfortable trimming my dogs fur... This should have been known before they collected all of my information and is odd given that they offer grooming services. Unfortunately, I will not be visiting this place in the future as a result of my initial experience with them.

We had 2 negative experiences with them in a row and will not be going back. I don’t post reviews, but after talking to some friends I was compelled to write this as a warning to other pet owners.1. First time, we took our shitzu for a standard grooming which we were told was going to take 4 hours which I’ve never heard of before. Then, when we went to pick him up we couldn’t pay because they don’t take credit cards which we weren’t told, which is all we had at the time. So we had to go to a bank to get cash. Mostly just annoying but then the second time was much more puzzling…2. We took our shitzu back for a trim, not a groom. A 45 min appointment from 1215 to 1pm. Despite living 10 mins away we opted to stay in the parking lot and wait. At 120 my partner went to the door of the establishment to find it locked with no sign or any indication as to why. So we called, and they said the dogs were having “scheduled nap time” from 1 to 215 and asked us to come back at 230 to “not wake the dogs”, so an hour and a half after my appointment time. Wasn’t told about this. Never heard of something like this before. Dogs don’t take scheduled naps. If it’s your lunch break, just say so. But regardless, if you think an appointment might cut into that time, wouldn’t it be common courtesy to warn your clients? After arguing a little, they said they’d meet us at the door and do an exchange if I had cash. Well, I knew they didn’t take credit card from last time so I had a debit card but they wouldn’t let us inside to tap my card. So I had to go to a nearby bank again to get cash. Finally, with cash in hand they wouldn’t get our dog “from the back” until we gave them the cash. So they got our money, locked us out outside, then brought us our dog.Bizarre business. Hope no one else has this happen to them!

They need to work on their customer service skills. I was chastized about my dogs behaviour infront of other clients. No discretion, no privacy just a loud woman who felt everyone should know my business. I was made to feel ashamed and super embarrassed.

Our Pup Zadie has been coming here for almost 2 years now since she was 3 months old. She just loves her aunties/uncles and all her friend's she has made over the last couple years! The staff is amazing and you are appreciated for the care you give to all the pups that come there plus the great customer service!

We took our 1 year old Labradoodle to try Woofs n Wags for grooming, as someone had told us they specialize in timid" dogs. We phoned ahead and mentioned that our puppy was quite timid. She did not receive anything like the service other reviews here describe. The groomer was very unenthusiastic

Great service, very wholesome setup and business operations. I took my very young puppy and he had a great time, met lots of friends, and even got a report card telling us about his stay. They initially put my puppy with the aunties"

Friendly staff and amazing environment. My dog Winston has been going to this daycare since he was a puppy and always has an amazing time and comes home very sleepy after a big day of playing. Can’t recommend this daycare enough!