BrokerLink

These days, reviews mean a lot. People tend to only post reviews when they've had a negative experience. Not this one. With Archway, mine was nothing but positive given my less than ideal situation. Not having a car/insurance at the time (was in the purchase process), plus a ding on my record, had me dreading the search for a good insurance broker. My broker at Archway, Terrance, made sure he had all of the background info he needed to get me the best policy possible. Very professional, understanding, quick to react, and made the process very comfortable and seamless. Didn't even need to step foot in their office!My mother is also an Archway client and has had nothing but great things to say about her experience.5 stars from me!

I have been with Archway (previously Basin) since the late 1990's. Always had great service until this year when my broker left (Heather). I had concerns about my coverage and was ignored for several months. When I recontacted pointing out they hadn't responded I was treated like an idiot. When I pointed out I had been there a long time but perhaps i should leave, I was sent a cancellation form. I refused to cancel, because I like intact, I just wanted my coverage reviewed. In September I received my new policy, with the cost raised $40 per month and a REMINDER to cancel my policy. I guess they are doing so well they can just toss away business. I especially love how it was all done by email, heaven forbid a millennial answer the phone.The Hicks Family.

I am extremely happy with Archway Insurance. We have been with Archway for a few years now and when my policy comes up for renewal, I always get quotes from at least 5 other insurance companies but Archway has always had the most competitive rates. I have spoken more than a few times with their rep, Reanna Slaunwhite and she is professional, efficient and easy to talk to. She works hard to get us the best rate. We are very pleased to be clients of Archway Insurance.

This was the first time I saw an agent this rude and unprofessional! If you are tired or don't like to answer people's questions, simply get a day off. I'm pretty sure it helps.Update:BrokerLink replied under this review that someone from their team will get in touch to check the issue. No surprise that no one contacted me and they deleted their reply!Hey BrokerLink, for how long do you keep the recorded phone calls?

I must say I am quite impressed with this group. They are helpful and responsive. You feel like you matter as a client where most places today you don't. They get good prices when you ask them to shop around. I saved myself in total with home and auto $1,357.00 no joke. We are moving our motorcycles over to them as well. It has been the smoothest transaction with an insurance company in some time I must say. There always seems to be mistakes or glitches with other companies year after year. Smooth and easy with these guys and gals. I highly recommend

We have been a client of Archway for many years and each year we have had nothing but excellent service from this company. They are very fast to respond to an enquiry and are very knowledgeable when we have questions regarding our policies. Client Service is 2nd to none! Our representative, Reanna, has gone above and beyond to accommodate our requests in a timely and efficient manner and ensuring our needs were met. I would highly recommend this company.

I would highly recommend Archway insurance for all your insurance needs. For the past 10 years they have helped us find the best coverage for both our home and auto insurance. Recently, we have worked closely with Laurenda DeWolf and her service is excellent. Last month we had a collision claim and she helped us through every step of the way.She is very knowledgable, responsive and very helpful. Thank you for ensuring we are looked after and in good hands!

I have been a customer of Archway Insurance for many years. I have always gotten excellent service, especially from my agent Laurenda Dewolfe. She is always available to answer any questions, and very empathetic to my needs. She definitely goes above and beyond. I would totally recommend Archway Insurance.ThanksKim Josey

I have never dealt with Archway Insurance myself. My husband did in the past so I didn't know how prompt and friendly their staff was until I spoke to Stacie last week. She was amazing! She was very helpful. She listened patiently and addressed all my concerns and issues. She sounded friendly on the phone and her follow up emails were quick and precise. She saved us a lot of money too. I'm so glad we have a long-term relationship with this broker and we have Stacie who looks after our home and car insurances.

This is by far the best insurance broker that I have ever used. Reanna Slaunwhite has answered all of my questions and addressed any concerns I have had. She has done this so quickly, politely and always makes me feel that my concerns are very important. I highly recommend Archway Insurance.