Victory Medical Associates

Dr. Brennan is a great doctor and he has helped me out so much. And yes sometimes he’s late for appointments or has to reschedule. But in the grand scheme of things when you find a good doctor that has been as much help to me as Dr. Brennan you can overlook a cancelled appt. And Jennifer his assistant has been so helpful and will go the extra mile for patients. She is a great asset to Dr Brennan. Thank you so much for your caring, understanding and concern

I wish I could rate just the receptionists. I would definitely give them 5 stars. They're truly amazing. That's the only thing I can say that's positive. I was referred to Dr. Brennan by my family doctor. My first appointment was in December 2020. They sent me an information package with a 4 page form to fill out. I filled it out (it was a pretty in depth history) as well as I could. I was admitted to Calder Centre for a month. My appointment with Dr. Brennan was during my stay there, so I arranged to do out appointment over the phone. I made sure they knew I was at Calder and didn't have my own phone, so he'd have to call the centre to talk to me. He didn't call me on the day of the appointment. I called his office the next day to ask about it. The receptionist rebooked me for the next day. Same thing. I didn't get a call. I phoned the office again and they rebooked me again. I again made sure they knew the right number to call. He finally did call and we talked for 11 minutes and 26 seconds (that's what the timer on the phone I used said) instead of the hour and a half the note they sent said. We didn't touch on the form I had to fill out. At the end of the session

Dr. Brennan is meant to be my psychiatrist, but it is hard to say that he actually is. Thus far I have made 8 and he has cancelled 4 of them, been 30 minutes late for 1, and THREE AND A HALF HOURS late for my most recent one.Of the 4 appointments that he's cancelled, 2 were with basically zero notice. One of which I only found out was cancelled when I arrived at his office. I work with clients everyday and I can't imagine treating their time with such disregard or disrespect. My clients would certainly choose to work with someone else. If working with a different psychiatrist didn't involve a 2 year wait, I'd do that too.On the plus side, his staff has always been kind and responsive, but I can tell they were as exasperated as I was and I feel bad for them as this has to be regular occurrence.

I am absolutely disgusted by the front desk lady. 14 years working in customer service myself I've never experienced someone so careless and rude. I have booked an appointment a month ago and tried calling to cancel 2 days prior. No answer. My rescheduled appointment was supposed to be today at 5pm but when i called the lady basically told me i am not welcome here. Would not try to help or understand. Was the rudest front desk lady and highly unprofessional. Argued with me stating I never called to cancel so am being charged $50 and cancelled my appointment with no warning because I didn't pay $50 for an appointment i tried rescheduling. For a place that deal with mental health patients I recommend new staff members that will treat those clients the way they deserve and need. It's not my problem to pay $50 because someone couldn't answer the phone. I can't even imagine the stress this lady has put onto other clients. I'm truly concerned for the people that go in and out of this clinic. I will also be providing proof of calls to Health Authorities to remove my charge.

While the doctors themselves are wonderful, receptionists are very bitter sometimes. No care for working around hours. If you cant afford to take time off work for this office, they dont care if you cannot get your medical help.

Love my doctor. But somethings are getting to me. Over the holidays this year going into 2022. My Symptoms were out of control. They do NOT have holiday hours?! Anywhere! Normally this would not be an issue. But I've been trying to get a hold of anyone since before Christmas. Two weeks ago and had no idea they were closed because it doesn't even specify on the website. It is an amazing place I just wish information was easier to gather. Because if there is no one at the clinic... you don't know anything.

Will not return after many disappointing appointments. disrespectful staff. No call backs when told you are on a callback list and WILL be call back". Dr. Peluola rushes through appointments without answering full questions or giving any real help. asked multiple times for resources to finding some outside help

Dr. Brennan is very busy, and can be hard too get ahold of due to his busy schedule, but he is a kind, compassionate and caring Doctor. I'm grateful we have him. :)

I can only speak on our well My plus nine of my others. You see I have a mental illness lol well a few you can say. Bi-polar, manic depressive, but the one that has held all of my broken pieces together has a name that really makes others step back and don’t judge so quickly this is DID (Disassociative, Identity, Disorder) and Dr.P is the most fabulous person just to handle me on a fast day when the world truly feels against n mom e but NO not I ,I have had the fortune to have and to have had his help in getting me leveled as well as someone taking the time to really hear me and to let me know I am not as loonie as most people say I am, cause after all I am just Me!! Thanks Dr.P I will take the 2hr trip to get to see you as well the 3?hr trip to get back, so long as I am coming to see you and as long as you continue to be my special quack. God Bless you Sir and Wife of Sir. Thank you for thelping and believing in me!!