On Side Restoration Services

The repairs for the insurance claim we made on April 7th are still unfinished as of September 12th. We have been very patient but it seems that no one knows what they are doing. I would have completed the repairs months ago (and for less than the deductible) and I am considering just finishing it myself. Not sure they deserve even 1 star.

On Side did a great job restoring our house after a burst pipe. They provided an accurate estimate on how long it would take and all the contractors did good jobs painting, drywalling, flooring and plumbing.

Very very happy with the total service and with the people. In this time when trust and commitment can be difficult On Side was a real pleasure to be with. Sincerity in customer service rings loud and clear with the Victoria crew. Thank you all.

Nick managed my claim from start to finish - he was very quick to communicate, as were the office staff in setting up scheduled times for the trades. All the trades were friendly and efficient, and did a great job. The couple of deficiencies (including one I caught AFTER I had signed off on the claim) were addressed quickly and to my satisfaction. I would recommend On Side.

Having never had an insurance or restoration claim before, we were extremely satisfied with On Side Restoration Services. All the employees we worked with knew what they were talking about and did their job efficiently and effectively. We were very pleased with all the repairs and restoration. Highly recommend On Side to anyone needing restoration work done.

I was very satisfied with the OnSide's prompt response to my flood from the inception. Their staff and sub-contractors did excellent work. There was some room for improvement re communication when there were lulls in the project. Overall, the project was completed and the quality of work was excellent and all the staff I interacted with onsite was very pleasant. Overall, a positive experience!

We hired On Side for flood repairs in our condo. The work started out OK but after the repairs got going there was constant stalling and absolutely no communication from dispatch or the project manager. We were told over and over there would be a schedule for repairs provided to us but would go a week without hearing anything from anyone. After having an unfinished massive hole in our wall for almost 3 weeks without a confirmed date to repair it we decided to hire another contractor to finish off the rest of the work.

23rd December approx 7.45 am we were woken by a broken fire sprinkler pipe pouring water across our ground floor condo. Within 4 hours Onside had a team and dryers in to minimize the damage. Our contents were all taken to store and The next 3 months included 3.5 weeks of dryers in place and saw trades repairing walls ceilings and floors. We were back home with the help of a great cleaning team, Colleen and Derek. And kind delivery guys from Big S moving. A very upsetting experience but Onside did a great job during shortages of trades etc.

Had a flood. Started out well. The project manager came out quickly and did an assessment. They came in and removed flooring and lower walls within a few days (although there was additional damage done in the process). Then it went downhill from there. Not responsive at all (awful!), and they refused to work with the flooring company that I wanted to use even though the flooring company was ICC approved. The insurance company was fine with me using the flooring company that I wanted, but On Side wanted me to use a specific company. My only option would have been to take a pay-out on the value of the flooring for a much lower amount and then try to co-ordinate between the two companies myself.I ended up severing the relationship and going to Downs Construction. Downs did a great job and happily worked with my chosen flooring company. Their communication was awesome.

Folowing serious water damage to our condo we couldn't be more pleased with the restoration services provided by On Side during what was, for us, a very traumatic period. Gerry Bernard of On Side came through for us with his excellent organizational and communication skills and, while the industry has been struggling to deal with customer's problems during this time of Covid and weather extremes, his prompt responses to our emails and phone calls meant more to us than anyone could imagine. We were also very impressed with all aspects of the actual restoration work. Everett and the contents/demolition crew had to shuffle furniture and remove all of our hardwood prior to installation of new flooring. Following the installation of the hardwood by the flooring company, On Side carpenters Ian and Tom, were extremely careful and professional in their task of repairing baseboards and toe strips. Finally, Everett returned with the contents crew to put all the furniture back in place and, now that they're done, our place looks like new!