Brock Street Animal Hospital

Staff were not able to retrieve a simple blood sample from my cat over a 45 minute window. They shaved parts of his neck, as well as his hind leg and continued to jab him until my husband had to step in and ask them to stop. At no point did they try to provide him hydration, as his current veterinarian has pointed out would has assisted. After accomplishing NOTHING, they offered a one day sample of a medication for him to try, then invoiced me $15 for the one pill. The total visit, which didn't accomplish ANYTHING was $300 that my husband paid while I took my cat to the car. After looking over bill at home and contacting the vet about the price of the medication sample"

Dr. Mason and Dr. Hailey looked after our dog and cat. When our dog has reached that age (almost 16 yrs. old), that we have to put him down, they gave us a perfect service. They are very affectionate vets and would recommend them. We have moved now to Peterborough and hopefully will find a vet for my son's dog which we have adopted, as good as Brock Street Animal hospital. Thank you so much.

We have been with Brock Street Animal Hospital for 20+ years! They are the absolute best vet clinic you could wish for! We lost our fur baby a few weeks ago, all of the clinic were right there for us, sympathy, respect and caring for our well being as well! Fairness with charges and doing whatever it took to correct the problem! We will miss all of them very much, unfortunately the end of our pet owning years! Linda & Don Kenney ❤️

Honestly amazing experience brought my King Shepherd in for eye problem she’s had and they were so patient with her. My dog was very nervous she wouldn’t even walk into the exam room and Dr king did the exam in the lobby. They’re Vet tech was comforting her the whole time petting her and feeding her chicken I had gave her. Some people wouldn’t be as patient. I’m very pleased with how it went I would recommend this place to anyone. Great staff and very caring people!!

We have been bringing our dogs to this clinic for 18 years now. Dr. King, Dr. Mason and staff have been nothing but professional and caring with each of our pets (and ourselves!) through two losses and three new arrivals. ;) They are respectful of our treatment wishes, and are sure to go over any and all pros and cons to any proposed treatment plan when needed. They also regularly reach out to us after appointments to ensure that all is going well. While I won't claim they are the cheapest vet clinic out there, I will say that they are worth every penny! Thank you to all the Clinic staff! <3

Tim Mason, In light of the email received from you, stating that neither you; Tim Mason, Dr. Hayley King, nor the staff at your hospital will be providing further care for Simon, as your suggestion to seek an alternative veterinary facility to provide care for him ( my golden retriever). I strongly suggest that you revise your mission statement that you are a leader in client relations". All this on the heels of the loss of Dallas our 8 year old Golden. Not a word or message of sympathy or compassion. Well over 10 years of bringing our dogs all three to your business. To make this clear we requested the records of our dogs care in order to make sure we had a second option on the health of our dog Simon

On the day we saw a massive 50cm+ snowstorm, my puppy sustained a bad eye injury. No emergency clinics were open. I called Brock Street Animal Hospital and Dr. King was more than happy to see him. She took a lot of time to go over his injury with us (wading through a parking lot with a foot of snow to come talk to us no less) and followed up with us about it. Every time I had a question I’d call the clinic and they were more than happy to give me guidance.I truly attribute my puppy’s eye still being in tact and fully healed now to Dr. King and the staff at this animal hospital. I’ve had a lot of experience with different vets, and worked alongside various vets and Dr. King is truly a one of a kind caring and compassionate vet. We have happily switched our puppy’s lifelong care over to this clinic after the care we received.Huge thank you to the wonderful staff here :)

I have been a client of Brock Street Animal Hospital for 20 + years with our many cats. We recently had to say goodbye to our beloved cat who had been with our family for 19+ years. Their care, compassion and kindness is beyond words. The staff is knowledgeable, competent and compassionate. The Dr’s and staff communicate well and always put you and your loved pet first. Your pets are in good hands at Brock Street Animal Hospital.

Dr King and Dr Mason have looked after 2 of our cats over the last decade. One of them needed a lot of treatment over a years time and eventually we had to put him down. They were so accommodating and compassionate throughout his illness and euthanasia. They even connected us to someone in need of finding a new home for their kitty which became our new kitty. The staff at BSAH are friendly, professional and explain procedures thoroughly and provide fair estimates w/o pressure and offer sound advice. I have recommended them to several people in Durham who are also happy with their services and will continue to do so. Highly recommend them.

I have been a customer of Brock street animal hospital since 2006. Currently have my 4th dog, have had adopted and purebred dogs. Dr King is awesome, she's knowledgeable and takes the time to explain everything in detail and does not pressure any unneeded procedures.Prices are also very reasonable.My current dog gets very nervous every time we go but somehow they manage to work with his anxiety about seeing the vet.