Ottawa Hospital Civic Campus -Parkdale Clinic

Phoned the Blood clinic multiple times the phone rang then it was picked up (I heard typing in the background) then the receiver was just hung up! Wonderful service NOT""

I wish I could say something nice about this place. Unfortunately, every time I’ve been in, the ER doctors FORGOT I WAS THERE. They literally lost my file. And I ended up waiting 10+ hours, just to be told “Sorry, forgot you were here”. Not only that, the doctors don’t care enough to do further tests to see what’s wrong with you. Almost every time I’ve been in, I’ve been told I’m “exaggerating” or “it’s stress”, or that they “just can’t find anything” but when I got help later on I was diagnosed with severe migraines, and I had been having an asthma attack another time. Frankly, it’s just embarrassing. As someone in pre-med, this is something I will strive to be the opposite of.

Been going there for bloodwork a few times/year for over 6 years. Always respectful, professional (and clean) staff. I'm able to go early, so able to avoid longer wait times. 5 stars.

I wasn’t looking forward to having my chest cut open but the experience was much better than I had imagined. From walking in the door to Jackie, a very charming receptionist to a very meticulous surgery by Doctor Marcus’s Tan under the supervision of Doctor Reetash Bose. The professionalism and keeping me on board with the step by step made me relax trusting I was in very good hands.

In for blood work today. Staff was really friendly but they get you to take a number, wait to be called, THEN get your info, and tell you to sit down again until someone else comes and calls your number the second time. Lol.Lady who took my blood was friendly but only wore one glove and the hand that didn't have the glove had visible dirt underneath her fingernails. Ew.She also had a very hard time finding a vein. Did a seesaw in my arm before she gave up and I told her just to take it from my hand. So I look like a pincushion now. Lol. In her defence, I hadn't had much to eat or drink yet... but still. Lol.

Had a medical issue and I had to go there several times. I recieved treatment a lived. So you know, 5 stars...

Seriously so disappointed in this clinic. They missed my number and tried to play it off like it was my fault. My number was called and when I went up, I was told it was not my turn. I pointed out how my number is on the screen and she said my number. She barely looked at me and said no go sit down. I did. 15 minutes go by, and people are coming and going. I get up again and ask if I'm still on the list since she past my number. She said someone else would call me. At this point, no check in, they have zero info on me so how did they know someone would call me?? I sat down again. 20 mins go by. I decide to take a new number since the waiting room is empty and everyone has past me. My new number is called and I go up and begin to explain what happened. A new person is at the desk so she didn't know what was going on. The other lady who barely looked at me and told me twice to sit down now tries to say how she went past my number so why didn't I say anything? I said yeah you did and told me to sit down, and I spoke to you twice. She looks completely confused but both of them ultimately apologize. The newer lady said I was so patient and can't believe I didn't complain. I did. Twice. And was ignored. An apology doesn't work if you try to shame me as if I could have done something different. Your welcome for not yelling and throwing a fit. Maybe pay attention to the people in front of you and actually listen to what they have to say. We all have bad days, but don't try to weasel your way out of a problem you created. I won't be returning to this clinic and will inform others not to. Wish I could rate zero stars .