Universal Supply Langley

I am absolutely blown away by these guys...I called in looking for a part on my bathroom faucet that had gone faulty. I had gone to 3 or 4 different stores beforehand and nobody had anything in stock. The guy I talked to over the phone told me they didn't carry this part, but helped me with what the part I needed to get from another supplier.The supplier sent the part to me at no cost to me, I was floored.Never did this guy try to upsell me on another faucet or some other service. I called numerous plumbers and they wanted $500 just to show up to look at the problem. Not a good solution.This type of customer service and honesty is so difficult to find. Especially in today's day and age. I am very thankful for this person because they saved me several hundred dollars. The next time I am in need of anything these guys will be my absolute first place I go to. Not Andrew Sheret, not Rona, not Home Depot.Universal Supply in Langley is truly a business that puts the customer first.

Our bathroom reno would not have proceeded as well (or at all) without the A+ service & expertise from Ashley at Universal Supply Langley. She has been so helpful, compassionate & friendly while assisting us with every aspect of our reno, so important since we had no idea at all about home renovations. I would recommend Ashley & her 5 star assistance to anyone who is considering a renovation.

I have always enjoyed being their customer. Understanding that their showroom only has a tiny portion of what they supply, it is often best to find what you are looking for online first. They seem to have it all.The best part being that they have consistently had best prices, beating Amazon, or other retail.

Customer Service Industy. The key word is who you put in front will either make you or break you. Only 2 options, maybe is not an option. At the Langley store a man named Howard served me and Wowed me due to his level of cust. serv. He went above and beyone like making sure his customer feels that they matter, which is a big asset for a comp. I left a message on the manager's phone. (Adam) That Howard is a keeper and that good cust. service needs to be known. Making someone's day when you do get good cust. service is very rich. My professionalism for over years was in the service industry and I was very successful at it.

Great selection and service. We were assisted by Ashley and found her to be excellent. She was knowledgeable, polite, prompt and a pleasure to work with.

First time visit to this store...I think this review is well deserved. I don't usually leave reviews but I was so impressed by the customer service that Mike P. provided this AM. He spent extra time to help me out even though there was people lining up behind. He pieced and assembled some various items I needed for a dishwasher install, saving me from further expense and headache. Great CSR and great prices. Definitely recommend them if you need plumbing help!

I came into this store on January 29th, needing help. Howie spent an exceptional amount of time helping me out for the few items I needed. And then he gave me a discount as well. I will only be going to Universal Supply for my plumbing needs in the future. Howie demonstrated the type of customer service that everyone in sales should demonstrate.

The guy here was extremely nice and professional, they had a great selection of products as well as extremely knowledgeable and helpful. I had been to at least five other plumbing/HVAC supply store before finding this place. I would definitely recommend it to everyone.

I had a such great experience at Universal Supply Langley to the point that I actually wanted to write a review.The staff were friendly, personable and asked the right questions to help me figure out exactly what I needed. The shipping was fast and prices were competitive. I am looking forward to working with them again in my future renovations.

Although the staff are very friendly, I can't give them 5 stars because of their return policy. God forbid you change your mind during your reno because they charge an automatic 25% restocking fee, even if you didn't open the box, once paid you are screwed! I didn't think this would be an issue when I made my initial purchases, but its my first real reno. I basically threw away $200 by changing my mind on a faucet I could only see once ordered, and a shampoo shelf. I won't shop here again only because of this inflexible return policy.