DynaLIFE Medical Labs

Always chaotic and super busy, you want to try a different location. They should add a category to the app for booking appointment / save my place for time critical exams. I booked for an exam that has to be done from 8 am to 10 am. I got called in at 9:45 and they told me they could not do it because it was almost 10 am. So I wasted 1.5 hrs of my time waiting outside. The staff need to work on their communication skills to be able to understand the patient's questions and explain things better.

Wait times are long for walk ins. However, if you save a spot" online

Went at 8 am on a Sunday. There was a line but not out the door. Line moved quick. Got to desk and the people working could not figure out what test my doctor ordered as his description was not specific enough even though I showed them on my phone what it was for and they still turned me away. Now I must call my doctor, get a new lab paper, take time off from work, drive over there and wait in line again. Isn't it their job to know these tests?

The best bet here is to book an appointment before going or else, you will have to wait for a long time before being attended to. There is a lot of parking space available at this location, although it can also be busy of the other stores have a number of people visiting at the same time.You are still mandated to use face masks here though.

Worst service of the person working at check in desk on sunday afternoon 30/04/2023. She was rude in telling to someone leave the facility even if you accompanying your spouse who is in line for appointment. Train them to speak politely and manners to treat customers who is paying their wages. There is always way to communicate a message in polite and good way even if that message is negative for person. The lady working was filipino. You need more space for people to sit rather than asking them to wait outside. What if elderly person visiting and you don't have space. You are medical facility need more space to accommodate people accompanying someone who is visiting for check up or appointment.After reading other comments about this lady i feel like they should take some action against her. She needs to learn workplace skills in providing customer service. If she cant learn than this job is not for her.

Shaikoi yang’s review is right, this east or south Asian lady at the front yells and attacks or is hostile for no reason. I went in same thing occurred. Starting from McDonald’s at 14 years old and I had more hospitality skills. Now to being a senior banker at a Top 5 Bank for 5+ yrs now, she is at Dennis level menace! Dynalife needs to reconsider her because when confronted after a 2 mins convo I was forced to say “I was hospitalized… and don’t be rude” her quick response was “I’m not rude”, at this point it was clear she has other motives/agenda and it’s not to treat clients/patients in a professional or even a bare bones McDonald’s level of care manner. 1/5 stars but should be -5/5 with her behaviour alone. Everyone else was great! Blood work was quick, the actually nurse was very quick and didn’t hurt. 5/5 for the actual nurses. Admin section has an ego and attitude problem but I digress. :)

Took my wife for blood test half and hour before close they were taking walk-in , still they sent my wife to tawa center saying they can’t take walk-in.(just don’t wanna do there job) Pathetic service.Seriously need a proper training, staff and etiquette.

To be a university instructor, I do not usually write bad reviews because I can see life is not easy for most people. However, our experience on December 18th at about noon shocked me and was anything but pleasant. We went to this lab (10917 23 Avenue, Edmonton, AB T6J 4V9) for blood work test.We told the lady at the front desk (a very nice lady) that my wife needed to do two tests, one today and another 18 days later. She then told us to pass the two test sheets to a nurse (her name seems to be Lily, and she seems to be an East or Southeast Asian and was on the shorter side)We handed her our papers and said hello she said nothing in return. Then, she walked us to a blood drawing station. She took at least 5+ minutes to enter the test into the computer and got mad at us because I told her that one test needed to be performed 18 days later. She blamed me for giving her two sheets and kept accusing me with a hostile attitude for about TWO minutes. We had done blood tests with DynaLIFE labs several times but in other centers, and this was the first time my wife had ever left a place in tears.I do not understand why the nurse thinks she can yell at others loudly and rudely in public.I do not understand why DynaLIFE Labs put a 1000 characters limitation on my complaint message. If you want to avoid hearing complaints, do not pretend you want to.

IMAGINE THIS. Last time you drew blood at a lab and it was a 3-4 hour wait. Today was different. Reserved a spot online and waited half an hour, walked in and out of those doors in less than 20 minutes. Maybe I caught the homies on a good day cause that was straight up miraculous fr.

I did a walk-in to do a blood sample, the person at the front desk told me to give them my phone number and they'll call me in almost 2 hours. It was -20°C outside and forced me to wait outside when there literally was a free chair available. I sat down and got kicked out immediately. Just a great way to treat your customers. Good job. Can't believe this neglegence. Will never come back again.